Communciations Operator

Dispatcher
College Park Police Department, GA - College Park, Georgia

Feb 2, 2021

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Application Deadline:
Dec 31, 2021

Salary Information

Entry Level:
$31,970 annual

Job Description

Job Summary: This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.

Major Duties:

· Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required, expeditiously and accurately;

· Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC;

· Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations;

· Tracks status and availability of emergency service units;

· Enters information into GCIC/NCIC to obtain confidential records;

· Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations;

· Compiles data from records kept into various daily, monthly, or other periodic reports;

· Maintains communications records and files;

· Assists the public with transactions and information relating to police and fire activity and city services;

· Inquires about and enters data of a restricted and confidential nature into the computer;

· Dispatches medical emergencies and provides pre-arrival instructions;

· Provides information to units in areas such as warrants, vehicles, driver’s licenses and criminal history;

· Operates a multiple computer system utilizing various programs simultaneously;

· Trains new employees in the dispatch function and evaluates and reports progress of trainee to supervisor;

· Performs other related duties as required.

Knowledge Required by the Position:

· Knowledge of federal and state regulations governing transmission by radio;

· Knowledge of the methods of operating communication systems;

· Knowledge of geography and the road system throughout the city;

· Skill in determining the scope and magnitude of an emergency;

· Skill in the use of modern office equipment including computers, fax machines and Xerox machines;

· Ability to handle multiple situations at one time;

· Ability to reason clearly, analyze situations accurately, and adopt effective courses of action;

· Ability to remain calm and communicate precisely and clearly in emergency situations;

· Ability to exercise sound judgment in making decisions;

· Ability to deploy emergency equipment within specific guidelines;

· Ability to follow rules and procedures regarding police records and files;

· Ability to document facts accurately, legibly and completely, under adverse conditions.

· Ability to assist less experienced personnel with safety rules and regulations;

· Ability to establish and maintain cooperative relationships at work;

· Ability to understand and carry out directions.

Supervisory Controls: Work is assigned by Communications Supervisor in terms of departmental goals and objectives. Work is performed under direct supervision.

Job Title: Communications Operator (continued)

Guidelines: Guidelines include the department Policy and Procedure book and relevant state and federal laws pertaining to emergency management; Basic Communications Officer Training; GEMA/POST Council guidelines.

Complexity: The work consists of a variety of computer-aided dispatching and record keeping duties.

Scope and Effect: The purpose of this position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials in emergency situations.

Personal Contacts: Contacts are typically accessed with co-workers, public safety officials and the general public.

Purpose of Contacts: Contacts are typically to give and exchange information, to resolve problems, and to provide services.

Physical Demands: The work is typically performed with the employee sitting at a desk. The employee uses tools or equipment requiring dexterity.

Work Environment: The work is typically performed in an office.

Supervisory and Management Responsibility: None.

Minimum Qualifications:

High school diploma or equivalent; two (2) years of related experience preferred; GCIC and EMD certified or ability to become certified within one (1) year; equivalent combination of education and experience.

Job Requirements

  • Age: 21 and older
  • Education: High school diploma or equivalent
  • Experience: two (2) years of related experience preferred; GCIC and EMD certified or ability to become certified within one (1) year; equivalent combination of education and experience.

Contact Information

Nicholas Duffey

College Park Police Department, GA
3717 College Street
College Park, Georgia 30337
phone: 404-761-3131x2010

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