Reserve Police Telecommunicator
City of Hendersonville, NC - Hendersonville, North Carolina
Jan 14, 2022
- Application Deadline:
- Feb 28, 2022
- Entry Level:
- $15.33 hourly
Job Type: Reserve Police Telecommunicator
Salary Range: $15.33 per hour
The City of Hendersonville is seeking a Reserve Police Telecommunicator. An employee in this class is responsible for receiving service calls from the public, prioritizing calls, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations. Emphasis of the work is on taking emergency calls from citizens or businesses, data entry into emergency CAD dispatch consoles, providing information and referral to the public, and communicating with police officials during emergencies. The employee must have the ability to handle multiple situations at a time and the ability to make decisions quickly under stressful situations. Work is performed under the general supervision of the Communications Supervisor.
The employee should have knowledge of the operation and use of computer aided dispatching equipment; knowledge of FCC communications signals in lieu of voice traffic; knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals; some knowledge of current telecommunications practices and procedures as well as practices and procedures used in the police and fire departments ; some knowledge of city geography and street locations. The employee should have the ability to manage multiple situations at once under stressful conditions; ability to operate a computer terminal, telephones, radios, computer-aided dispatch (CAD) consoles; ability to sit for long periods of time in low light with multiple computer screens ;ability to enter information on a call while talking to a citizen, or police providing service; ability understand or comprehend calls made with different accents or broken English; ability to read maps quickly, scan warrant files, and review recorded tapes ;ability to calmly communicate with people in emergency and stressful situations and document actions taken. Performs other related duties as assigned.
Employee should have the ability to work all shifts. Work in this position is sedentary requiring exertion of up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Sedentary work involves sitting most of the time. Employee must have the visual acuity to operate a computer terminal. Focused concentration for extended periods of time causing fatigue without periodic breaks is an occupational hazard. The work area is devoid of primary lighting due to visibility requirement of multiple computer screens.
Education and Experience: Graduation from high school or GED equivalency. Some prior experience in a dispatch function or extensive public contact role. Prior experience in a law enforcement or fire/EMS environment is desired
Special Requirements: NC DCI Certification and NCAWARE and CJLEADS training
- Age: 18
- Education: High School Diploma
- Experience: Some experience in Dispatch, Fire, or EMS