Clerk/Dispatcher Lateral Transfer

++Responsibility++: Under general supervision of the shift supervisor and under the functional supervision of the dispatch coordinator, receives calls for police, fire, and emergency medical services (EMS); dispatches personnel and equipment according to established procedures; performs clerical and record-keeping functions; provides dispatch assisted CPR and emergency medical dispatching when necessary; and performs other job-related duties as required.

++Typical Tasks++: Receives and screens complaints from citizens requesting police, fire, and emergency medical services assistance and relays information to remote units; elicits necessary information and completes electronic “Call for Service” forms and other computer-aided dispatch operations so that proper dispatching may occur; dispatches, police, fire, EMS services by radio and telephone and Computer-Aided Dispatch equipment; gives information to the public concerning a wide variety of matters; may determine the need for action and/or assign priorities to complaints; contacts other city departments and private agencies such as ambulance services, towing services, and hospitals to obtain required services; contacts other law enforcement, fire, and EMS departments; may send and receive messages on computer networks; operates digital recording equipment, office equipment, and appliances; maintains confidential record system and provides information to authorized persons; monitors other law enforcement and fire agencies; contacts citizens and advises them of matters relating to complaints; performs clerical work related to communications operations and record systems.

++Working Conditions++: The working environment of a Clerk-Dispatcher includes exposure to conditions generally found in an office setting. The Clerk-Dispatcher works with office equipment, such as computers, two-way radio systems, telephones, teletype machines, digital recorders, fax machines, copy machines, and appliances. Within the office setting, the Clerk-Dispatcher must move, lift, and/or retrieve items of standard office use, such as paper by the ream or box, file record storage boxes, and office equipment. The Clerk-Dispatcher will work varied shifts, including days, afternoons, nights, weekends, and holidays.

++Special Requirements++: The Clerk-Dispatcher must fulfill training and certification standards as required and must be capable of performing light to moderate physical tasks within the office setting.

++Necessary Knowledge, Skills, and Abilities++: The Clerk-Dispatcher must possess excellent communication skills, which includes the ability to project clear and distinctive speech; to visually and audibly monitor communications equipment; to elicit information from persons who may be distressed and take appropriate dispatching action; to carry out oral and written instructions as directed; to establish and maintain positive working relationships with co-workers, City officials, and the public. The Clerk-Dispatcher must also possess excellent multi-tasking skills which include the ability to handle numerous phone calls and computer programs simultaneously. The Clerk-Dispatcher must develop a working knowledge of City geography; must be able to learn operating procedures for radio/telephone and call screening for police, fire, and EMS services; must be able to learn to operate and test a variety of communications and related equipment, including the operation and use of personal computers; and must be capable of performing multiple tasks simultaneously. The Clerk-Dispatcher must possess clerical skills to include the ability to effectively use a computer terminal keyboard and to keep accurate records

++Application++: ** Both application and information are available on the City of Kent’s web site: [h_ttp://www.kentohio.org/jobs**_](http://www.kentohio.org/jobs) and may be emailed to john.seidel@kentohio.gov_ OR _returned via mail to Kent Service Administration Complex, Attn: Civil Service, 930 Overholt Road, Kent, OH 44240. Please note: that in the event of tie scores on the examination, priority on the eligible list shall be determined by date and time application is filed with the Commission.

++Application Deadline++: A completed Civil Service application must be submitted along with a cover letter and resume which clearly shows prior experience of being a Dispatcher.

++Necessary Education, Training, and Experience++: A minimum of two (2) years full time experience as a Law Enforcement Dispatcher is required to be eligible for consideration of lateral transfer.

• Age: 21+
• Education: High School
• Experience: 2 years + of full time experience

++Necessary Education, Training, and Experience++: A minimum of two (2) years full time experience as a Law Enforcement Dispatcher is required to be eligible for consideration of lateral transfer.