Public Safety Telecommunicator

Civilian
Yavapai County Sheriff's Office (AZ) - Prescott, Arizona

Jul 29, 2022

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Application Deadline:
Dec 31, 2022

Salary Information

Entry Level:
$20.80 hourly

Job Description

Role:

Responsible for receiving, transmitting and monitoring radio communications to and from fixed or mobile transmitters; to operate a telephone exchange and teletype equipment and for dispatching proper equipment and personnel to expedite work operations.

Additional Information

Major Duties and Responsibilities:

Answers the telephone and all systems and receives emergency calls from citizens, law enforcement agencies or fire departments requesting/reporting emergencies, information and assistance. Documents pertinent information into the Computer Aided Dispatch System. Determines proper personnel response and dispatches units. (20%)

Enter information into a Computer Aided Dispatch (CAD) system and quickly prioritize and assign call for service; update unit activities; communicate, track and monitor the status, location and availability for units. Manage communications of emergency personnel responding to incidents operations during events such as active shooter and officer down responses. (20%)

Taking protective actions for first responders by providing life-safety information during responses; analyzing conflicting and/or limited location information to direct first responders to the scene; negotiating with suicidal callers or hostage takers; and deploying to the scene of planned events, major emergencies, or ongoing incidents. (20%)

Perform records inquiries (e.g. registration, drivers’ license, wanted persons); provide criminal history information or national crime history; enter records into manual and automated systems. (20%)

Provides general information to the public. (10%)

Attends meetings and trainings as per departmental requirements. (5%)

Performs other job-related duties as assigned. (5%)

Job Requirements

  • Age: 18
  • Education: High School Diploma or GED
  • Experience: No Prior Experience Needed

Interpersonal Skills:

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the county for the purposes of giving or obtaining information, building relationships, making reports, or soliciting cooperation.

Other Skills:

Requires continuous or repetitive arm-hand movements. Remain in a sitting position for extended periods. Must type 30 words per minute; complete a polygraph, psychological test and successfully complete a background examination including no felony convictions. Must meet minimum AZPOST standards for hearing, with or without correction. Must be a minimum of 18 years of age.

Contact Information

Erin Tippett

Yavapai County Sheriff's Office (AZ)
255 E. Gurley St.
Prescott, Arizona 86301-3868
phone: 928-554-8611

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