Communications Technician

Dispatcher
Universal City Police Department - Universal City, Texas

Feb 23, 2021

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Application Deadline:
Mar 31, 2021

Salary Information

Entry Level:
$17.93 hourly

Job Description

The Communications Technician is in charge of and responsible for the provision of information to individuals involved in the protection of health and safety. The coordination of police, fire, ambulance, civil defense and health officials is dependent upon prompt communications. The Communications Technician is expected to use good judgment in the process of making rational decisions in time of emergency.

++Essential Duties and Responsibilities ++

Receiving information by telephone, radio, teletype or verbal means.

Relaying information to the proper area of concern.

Providing relevant data when requested.

Using computer connection with the Texas Crime Information Center (TCIC) or National Crime Information Center (NCIC).

Monitoring emergency frequency for surrounding cities.

Dispatching all emergency personnel for Universal City and surrounding agencies.

Keeping logs that indicate the important information received.

Other activities deemed necessary by the Dispatch Supervisor.

The City expects all employees to be customer-service oriented and to work cooperatively and pleasantly with other City employees and with the general public.

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee(s) are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments to the employee.

Additional Information

This is a full-time, benefits eligible position. The Police Department requires dispatch coverage 24 hours per day. This position normally works eight (8) or ten (10) hour shifts, four (4) or five (5) days per week, and is subject to work any shift as needed. However, this position’s work schedule is subject to change depending on the needs of the department and City. Overtime is required as needed.

If a conditional offer of employment is accepted, employment is contingent upon receiving acceptable results from the pre-employment physical exam, psychological exam (if required), drug/alcohol testing, and background investigation.

AN ONLINE APPLICATION IS NOT AVAILABLE FOR THIS POSITION. You may pick up the application packet at the Universal City Municipal Building, 2150 Universal City Blvd, Universal City, TX 78148, or send an email request to hrfinance@uctx.gov to receive a packet by email.

Please visit www.universalcitytexas.com for more employment information.

Job Requirements

  • Age: 18 and Over
  • Education: High School Diploma or equivalent.
  • Experience: Crisis Communication Training preferred. At least one (1) year of supervised experience in related area of employment is preferred.

Preferred: Basic Telecommunicator Certification

Knowledge of local geography preferred.

Knowledge of municipal ordinances, people and geographical area of the City.

Ability to speak, read and write the English language.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have excellent interpersonal skills.  This position continually requires demonstrated poise, tact, diplomacy and an ability to establish and maintain effective professional relationships with internal and external personnel.

Ability to make independent judgments and decisions within the framework of the established guidelines are necessary.

The requirements listed are the minimum levels of knowledge, skills, or abilities.

Contact Information

Leigh Tollison

Universal City Police Department
2150 Universal City Blvd
Universal City, Texas 78148-3443
phone: (210) 659-0333 Ext 706

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