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7 reasons why law enforcement agencies should be using technology

Embracing innovative technology will allow LEOs to use their experience and instincts even better to act effectively to keep communities safe


Content provided by Tyler Technologies

By Skip Bland

The image of the lone gumshoe detective investigating crime with nothing but his wits is popular in fiction. In reality, of course, we know that the use of sophisticated technology is a critical part not only of criminal investigations but of the entire criminal justice process.

Law enforcement agencies must embrace all of the tools that are available to them.
Law enforcement agencies must embrace all of the tools that are available to them. (Photo/Getty Images)

Here are seven reasons why law enforcement agencies should be leveraging technology to improve operations and achieve better outcomes in detecting, investigating and prosecuting crime.

1. To fight modern crime, you need modernized investigative solutions

Most criminals today utilize social media and innovative IT solutions. So for law enforcement to truly be able to combat modern crimes, you need modern innovative systems such as case management, reporting and analysis platforms.

Criminal investigators must be aware of ongoing trends with IT and think outside of the box because that is what the criminals are doing – they are thinking of new ways to defraud people every day. It is imperative for law enforcement to embrace technology.

2. Integrated solutions support collaboration across the investigative landscape

Connecting first responders to investigators, the investigators to judicial branch, the judicial branch to the correctional side of the house – you would be surprised at how much information you can get when everyone is talking to one another. It is imperative there is true collaboration with all players involved. The “bad guys” are sharing their ideas and strategies, so law enforcement should be doing the same thing. It is all about information cross-feed: the need to share access to information and simplify processes using common sense.

3. Internal tracking of investigative activity leads to better outcomes

When first responders, investigators and attorneys are all working together and sharing correct information, the judicial branch will have a better outcome in the way they do business. Innovative technology makes it easier for them to do what they need to do in the courts in order to prosecute criminals, getting them off the streets and into correctional facilities where they can be rehabilitated and get their lives changed.

4. Law enforcement reporting and analytics lead to better insights

In any investigation, reporting and analytics are crucial. There is no room in law enforcement to allow information to slip through the cracks, as this may lead to outcomes that could be fatal. This is why the FBI has instituted NIBRS (National Incident Based Reporting System), which requires law enforcement to provide specific fields of information which is then reported to the Department of Justice.

Having a comprehensive source of criminal data supports trend analysis and monitoring of certain criminal activities. It also helps to alert authorities if a specific crime occurs. For example, if an unauthorized person tries to buy weapons of any kind, then better insights lead to better decisions and better policing.

5. Informant tracking solutions streamline informant interactions

Knowledge is power. Law enforcement cannot be successful without information. Automated informant tracking is important so investigators can have pertinent information at their fingertips. It is useful for law enforcement to be able to analyze what individual informants like and dislike in order to strategize how to best utilize, verify, and catalogue the information informants can provide in court. It is also crucial to capture information accurately on a secure system to keep everything confidential.

6. Mobile case management empowers the field operator

Mobile case management capabilities empower operatives in the field. Imagine having a mobile device which allows law enforcement to capture all the information, which they can then upload to a government system – and now imagine them having that level of access in a covert operation.

Mobile capabilities equip those in the field to capture information from anywhere, at any time. Data can be logged, annotated and provide an audit trail, which makes investigations easier and more complete.

7. Tracking law enforcement officials’ training and behavior enables accountability

Law enforcement agencies need the ability to track the training and behaviors of individuals on their team in order to identify “bad apples” and nullify problem behaviors before issues arise. They also need to provide proper training and counseling to prevent bad things from happening. It is all about saving lives and saving law enforcement as it influences the entire community. Agencies can leverage technology to track when things like weapons training or sensitivity training is needed for a team member. Innovative uses of technology help law enforcement to do their job more effectively and more efficiently.

To be most effective, law enforcement agencies must embrace all of the tools that are available to them. Embracing innovative technology will allow them to use their experience and instincts even better to act effectively to keep communities safe.


About the author
Skip Bland, business development executive from Tyler Technologies, has more than 30 years of military security, law enforcement and counterintelligence experience.

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