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Struggling to recruit and retain officers? Find out how these police leaders are turning the tide

An internal survey assessment may be the key to finding out insights on the successes and pain points within your department


Content provided by Polco

By Jessie O'Brien

Law enforcement agencies across the U.S. are struggling to recruit and retain staff members. The trend started in 2018 and sped up dramatically amid COVID-19 and the protests surrounding the death of George Floyd. 

Agencies everywhere are changing their police retention and recruitment strategies to bring appeal back to representing the badge.
Agencies everywhere are changing their police retention and recruitment strategies to bring appeal back to representing the badge. (Photo/Getty Images)

"[In the mid-90s], I would go to testing with anywhere from 300 to 500 people looking for two, three or four jobs in that time," said Sergeant Matt Trenka, a recruiter for the Westminster Police Department in Colorado. "In my 26 years in law enforcement, those numbers have almost reversed."

Police recruiters no longer have their pick of the litter, so agencies everywhere are changing their police retention and recruitment strategies to bring appeal back to representing the badge.

Law enforcement recruitment

The National Employee Survey for Law Enforcement (NES-LE) by Polco is an internal assessment that investigates how police and sheriff office employees view their jobs. The NES-LE police survey gives agencies insights on the successes and pain points within their departments. It shows them what areas may need the most improvement or where they may be outperforming other departments nationwide.

The survey insights reveal areas where police departments can improve to retain and recruit staff. And pay may be the most obvious place to start. On average, the latest survey data revealed that about 50 percent of officers, sheriffs and non-officers feel fairly compensated, leaving plenty of room for improvement.

Trenka said the Westminster Police Department already pays more than most agencies, so base salaries have not changed. But officers now receive pay raises sooner. New recruits start at $67,500 annually and top out at $99,800 at year five instead of year seven.

In North Carolina, the Fayetteville Police Department upped their starting salary. They increased annual pay from $34,000 two years ago to $41,500 for new officers right out of the academy. They also now offer a $3,000 to $5,000 moving stipend depending on the relocation distance, as well as a $4,000 sign-on bonus if a new recruit agrees to stay for at least three years. Fayetteville has a low cost of living, but the starting salary presents challenges when recruiting from other cities.

Right now, there is a lot of competition between agencies for skilled employees. For the past four years, the Fayetteville Police Department has been short around 40 to 48 workers despite hiring around 40 to 50 new employees each year since 2018.

Expanding their reach, Fayetteville Police Chief Gina Hawkins and a team of six other officers went to Puerto Rico at the beginning of April for four days to recruit new officers abroad.

"If we are all fishing from the same pool, we are kind of restricted," Hawkins said.

She said there are few bilingual Puerto Rican officers already in the FPD. They connected with potential Puerto Rican recruits online prior to their trip. Officers created TikToks and used other social media opportunities to foster relationships before they got there.

Many agencies use their social platforms to help get people in the door, but keeping employees presents another challenge.

Police retention

In Westminster, Sergeant Trenka says they retain most of their employees. "Our organization has made good strides at being at the top of the pay scale," he said.

They also regularly conducted The NES-LE. Traditionally, departments that survey and investigate internal concerns are higher-performing institutions. This holds true with Westminster. Yet, even high-performing organizations are facing employment gaps. As of mid-March, Westminster is still 26 positions short – a 13% vacancy.

To increase retention in Fayetteville, Chief Hawkins now offers current officers a $4,000 bonus (the same amount of their new recruit sign-on bonus) if they agree to an additional three-year contract.

Fayetteville has made other tweaks as well. Now, all vehicles are take-home cars. They’ve extended the boundary range where the vehicles can go off-hours. With officer input, they’ve slightly relaxed facial hair and tattoo policies, as long as officers still look clean, professional and respectful.

Hawkins says employee wellness is also a priority. They have mandatory counseling and improved their health services.

Moreover, technology is easing some of the laborious and error-prone burdens. Better reporting systems and drone vs. hard-copy measuring eliminates tedious police and detective work.

Allowing officers a little more personal choice and relieving time-consuming tasks with tech are changes that positively nudge job satisfaction, but are not enough to solve retention and recruitment issues.

Understanding job satisfaction

Even with the challenges in law enforcement, job satisfaction hasn’t changed much. According to The NES-LE, 77% of officers, sheriffs and other law enforcement employees are satisfied with their jobs overall.

If employees remain satisfied in their careers, why are so many of them leaving?

According to a recent Police1 report, 72% of officers joined the police force to help people. The ineffable desire to serve others may be what’s keeping the job satisfaction rate up, but when weighed against the current negativity, it’s not keeping people around.

Respondents in the "What cops want in 2022" report cited the increased criticism and COVID-19 challenges as top reasons for leaving the field. Leadership was also a concern.

The NES-LE data shows that 70% of officers feel positively about leadership, but there was room to improve in certain areas. A total of 49% of respondents feel positively about the speed of leaderships' response to issues or change. Other factors like handling of low-performing employees (35% positive), lack of coaching and mentoring (50% positive) and recognition for high-performing employees (47% positive) could be dampening morale.

Changing the message

A few short years ago, nobody would have thought law enforcement would be short-staffed. 

"After 9/11, everybody loved first responders and that was the case for quite a while. We were able to ride that wave," Trenka said.

Today, the populace is far more critical of the police. The National Law Enforcement Survey is another police assessment by Polco. The assessment reveals resident opinions about safety services, trust and relationships with local law enforcement across the nation.

The percentage of people who consider officers trustworthy decreased 15% from 2018 to 2022. In that same timeframe, feelings toward the overall quality of police services decreased almost 20%. The quality of service ratings are around 25% lower than average among Black and young people.

Barry Reynolds, director of The Center for Excellence in Public Safety Leadership at Cardinal Stritch University in Milwaukee, where he is also a criminal justice professor, talks to young adults on a daily basis on campus. "They don't see the professional world of policing as an attractive option," he said. "Well, partially it’s because we don’t position it as an attractive option."

It’s going to take time to turn the negative reputation around and present policing as a viable career option. Community-centered policing, a more collaborative partnership between officers and residents, could help change the message.

For instance, the Fate Police Department in Texas assigns officer liaisons to a neighborhood to improve police-resident relationships. The one-on-one contact builds connections and trust.

The department also aims to give out warnings on 80% of traffic stops. Instead of doling out tickets, the department uses the interaction as an educational opportunity. The service-oriented officers are known to help install smoke detectors, turn off the water after pipes freeze and assist motorists to change flat tires.

Police leaders should share the positive message of good policing – working with the community, not against the community. Communicating this image may help with police retention and make the job more attractive to people who want careers that give back.

"There is the same percentage of young people in every generation who want to serve their communities, who want to work in positions that help other people," Reynolds said. "They want to work in something greater than themselves. We need to tap into that."

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