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Spotlight: How PowerDMS’ public safety workforce platform is helping police, fire and EMS teams

The platform is designed to help public safety agencies achieve efficiency and operational excellence across all phases of their staff’s career

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Company name: PowerDMS by NEOGOV
Headquarters: El Segundo, Calif.
Signature product: Public safety workforce platform

1. Where did your company name originate from?

The PowerDMS brand was created by our founder, Josh Brown. The DMS in the name was originally an acronym for “Directive Management System.”

2. What was the inspiration behind starting your company?

Born out of a need to simplify mountains of compliance paperwork, PowerDMS by NEOGOV has a long history of helping high-trust organizations get control of their crucial information. Since 2001, PowerDMS by NEOGOV has helped customers simplify how they create, track, and attest to policies, training and industry standards.

3. What is your signature product and how does it work?

PowerDMS by NEOGOV is a comprehensive public safety workforce platform that:

● Increases transparency and easily maintains agency and staff compliance with a few clicks.

● Automates manual workflows like shift scheduling, field training, policy management, action reporting and internal affairs to improve efficiency.

● Measures citizen satisfaction and provides automatic text updates throughout the lifecycle of an incident – without adding to staff workload.

● Supports staff wellbeing with positive citizen feedback, wellness forward early-intervention and comprehensive resources that address their unique needs.

4. Why do you believe your products are essential to the first responder community?

They are purpose-built solutions for the public safety sector. Our solutions are built on public safety best practices and our easy-to-use platform is configurable to the needs of law enforcement, EMS and fire.

5. What has been the biggest challenge your company has faced?

Our mission is to serve the people that serve the people. Balancing rapid growth with nurturing close customer connections is our ongoing challenge.

6. What makes your company unique?

PowerDMS is the only software platform designed to help public safety agencies achieve efficiency and operational excellence across all phases of their staff’s career.

7. What do your customers like best about you and your products?

Our solutions increase efficiency, save time and boost accountability.

Our award winning, U.S.-based support team resolves 90% of customer cases in under one business day. There’s no extra cost for ongoing support, even 24/7 emergency technical support.

8. What is the most rewarding part of serving the first responder community?

Our mission is to serve the people that serve the people. We have a passion for helping organizations grow trust, integrity and accountability between themselves, their employees and the communities they serve.

We take these values to heart, and our company and technology can be measured by and held to the same standards. Relationships are a big deal to us – we care greatly for each other, our customers and our community.

9. Do you support any charitable organizations within public safety/community? Tell us more.

Our mission is to support the people that serve the people so our charitable efforts focus on our employees’ local communities. Here are some of the organizations that we support: Coalition for the Homeless of Central Florida, Second Harvest in Orlando, A Gift for Teaching school supply drive and Orlo Elementary School.

10. Is there any fun fact or trivia that you’d like to share about you or your company?

The founder of PowerDMS worked in the IT department of Hernando County Sheriff’s Office. When he saw a room full of file cabinets, he came up with the idea of software that would manage policies. The company was launched from his co-founder’s college dorm room.

11. What’s next for your company? Any upcoming new projects or initiatives?

We recently announced a professional standards suite: PowerAction, PowerIA and PowerVitals work together to elevate an agency’s operations with streamlined reporting, secure case management and wellness-forward early intervention.