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IACP 2022: The benefits of employing social workers in your law enforcement agency

“This is one of those changes in policing we will continue to see grow because of the national attention around police response to mental crisis calls.”


During a session at the 129th International Association of Chiefs of Police conference, BPD’s Chief of Police Michael Diekhoff and senior social worker Melissa Stone, MSW, LSW, discussed the benefits of their embedded social worker program.


DALLAS — The Bloomington (Indiana) Police Department (BPD) began an embedded police social worker (PSW) program in 2019. Funded by the department budget, the program started with one PSW and has grown to three full-time PSWs. Many police agencies have seen the benefits of having PSWs on staff as it can decrease call volume and increase law enforcement effectiveness when dealing with subjects experiencing mental illness.

During a session at the 129th International Association of Chiefs of Police conference, BPD’s Chief of Police Michael Diekhoff and senior social worker Melissa Stone, MSW, LSW, detailed those benefits through data and case studies that span the program’s history. They also discussed the additional benefits of embedded PSW positions, such as improving officer wellness.

Memorable quotes on embedded police social worker programs

“Programs all across the country show having social workers is reducing call volume.” – Melissa Stone

“People are surprised that the police department is following up on death calls, which is good for community connections.” – Melissa Stone

“This is one of those changes in policing we will continue to see grow because of the national attention around police response to mental crisis calls.” – Chief Michael Diekhoff

“An officer struggling with mental health can find that to be stigmatizing. Having an embedded social worker they are familiar with makes it easier for them to reach out to that person for help with their problems.” – Chief Michael Diekhoff

Social worker response models

There are many different types of mental health outreach programs currently in operation in the United States. Melissa outlined the three main types of programs:

  • A fully embedded social worker program where social workers work within the police department, respond with LEOs to calls and are paid out of the police department budget
  • Co-responder models where a law enforcement agency may contract with an outside provider of mental health services to respond with the police officer and the law enforcement agency pays per billable hour.
  • Mobile units run outside of a law enforcement agency where social workers respond to crisis calls without law enforcement officers.

Bloomington PD decided to go with a fully embedded model for several reasons:

  • The agency was facing an officer shortage so wanted to try an alternative way to deal with mental health crisis calls to ultimately free up officer time
  • Having a social worker in-house provided the agency with access to that social worker’s expertise not only to deal with community members in crisis but also to help improve officer mental well-being.
  • By having a social worker as a paid member of the department, the agency would not have to worry about billable hours, which would have been the case if they had contracted with an outside provider.

program success to date

During the presentation, the speakers shared data on the increase in referrals to social workers since the program started. Many of these individuals are referred to the social workers after they have some level of interaction with sworn officers, so while the social workers’ caseload has increased, calls for service have decreased. Individuals may require assistance with obtaining housing or healthcare, as well as other community services.

The following chart shows the number of referrals to social workers since the program started. There was a spike in referrals during the height of COVID-19, as people struggled to cope with pandemic-related stressors.

Data 1.png

Photo/Bloomington Police Department

The following chart shows the number of interactions the social workers have with both new and ongoing clients, which include the interactions social workers have with various community-based services to access care and assistance for the individuals in the program.

Data 2.png

Photo/Bloomington Police Department

Improving officer well-being

As Chief Diekhoff made clear throughout the presentation, one of the main pluses of having social workers embedded within a law enforcement agency is the benefits they offer regarding improving officer wellness.

As the social workers have gained the trust of sworn officers when responding to calls for service in the community, those same officers have turned to the social workers for assistance with their own emotional well-being, as well as other non-work-related problems.

Melissa discussed one case where a Bloomington officer was struggling to find assistance for his elderly mother so turned to Melissa for referrals for service. Melissa and the other social workers can also provide officers with advice regarding obtaining services for their own mental wellness care.

The work doesn’t stop there. The team of social workers hosts family events for the LEOs and their family members to attend where they can discuss the stresses associated with law enforcement families, as well as have some fun at holiday parties.

Upcoming conference

Last October, industry leaders from the law enforcement and social work fields came together for the first time to explore successful methods and best practices for embedded social workers in police departments. The event was so successful that it has been broadened to address the needs of all those in public safety working in conjunction with social workers.

The next conference will be held November 1-3 in Indianapolis, Indiana. For more information, visit

NEXT: Follow Police1’s IACP coverage here.

Nancy Perry is Editor-in-Chief of Police1 and Corrections1, responsible for defining original editorial content, tracking industry trends, managing expert contributors and leading the execution of special coverage efforts.

Prior to joining Lexipol in 2017, Nancy served as an editor for emergency medical services publications and communities for 22 years, during which she received a Jesse H. Neal award. In 2022, she was honored with the prestigious G.D. Crain Award at the annual Jesse H. Neal Awards Ceremony. She has a bachelor’s degree in English Literature from the University of Sussex in England and a master’s degree in Professional Writing from the University of Southern California. Ask questions or submit ideas to Nancy by e-mailing