Content provided by Pryme Infil
By Jarred Pereira
It’s 3:07 a.m. when my phone buzzes: “Emergency SWAT callout: High-risk warrant service for a homicide that just occurred. Respond immediately to the command post at 123 Main St. All personnel contact Pereira with your availability.” The words are routine, yet every callout carries its own weight. Within seconds, I’m throwing on my SWAT uniform, grabbing my gear bag, and – by the time I start my truck – already flooded with communication from half a dozen sources on both on my work and personal cell phones.
A phone call comes in from the commander to talk through the preliminary tactical plan. At the same time, surveillance units are feeding real-time photos and videos of the objective on one group thread. On another, a proactive patrol officer is providing criminal history on the suspect. The primary investigator is on call waiting to communicate the active situation and probable cause. Dispatch is broadcasting address history between the radio tones. And, more than 60 SWAT team members (tactical, negotiators, tac dispatchers, medics, K9 units and drone operators) are calling and texting with their availability:
“En route.”
“Can’t make it.”
“What’s the location?”
“Trying to get a hold of my nanny.”
“I’m in Hawaii, bro. Be safe.”
“I’m in.”
I respond Code 3 through the dark city streets, trying to mentally piece together a situation I understand from fragmented bits of information.
By the time I arrive at the makeshift parking lot command post, I know this: We have an armed suspect who just committed a homicide, likely inside a residence with innocent family members and multiple moving parts – but no shared mission view and no centralized plan. That burden is for the team leaders to bear, our responsibility to formulate, all with the potential to send our teammates into harm’s way – which will not only affect us in the moment, but ripple through the months following with evidence examination, interviews, discovery production, depositions, court proceedings, team debriefs and stress.
I park and head straight to the tailgate of my truck, where I pull out a notepad and a whiteboard to begin planning – a process that hasn’t evolved in 30 years because “that’s the way we’ve always done it.” Despite the stakes, complexities and liability, I’m expected to develop a comprehensive operational plan using a process from the 1990s.
I’m handed a random phone with photos and videos of the objective. A negotiator verbally provides me with background on the suspect and residents. Patrol units ask for their perimeter positions. Tactical team members ask for their team, task and vehicle assignments. Medics radio, “Where do you want us?” An investigator messages, “The warrant is with the judge.” And the commander requests a timeline for the operation. All this being funneled through me – piecemeal and manually.
The problem? There is no tool or system to aggregate all this information. The only “system” in place is my ability to absorb peppered, chaotic intel and turn it into a comprehensive, executable plan.
Generally, law enforcement relies on multiple unauthorized messaging apps, GPS situational tools (that don’t assist with plan development or documentation), back-of-the-hand notes, CAD updates via radio and shared assumptions from individual perspectives. The result? Splintered communication, duplicative efforts, overlooked and ignored risks, missed opportunities and future litigation debacles.
This is not just my experience. It’s a national issue. Occurring daily.
Across the country, agencies, no matter how advanced in other areas, are managing dynamic operations with outdated resources. For a planned operation, agencies may use static Microsoft Word or PowerPoint. For an emergency operation, agencies may use a 50-person group thread, along with a notepad and whiteboard – or have no documented plan at all. Law enforcement, performing the most high-risk, heavily scrutinized and probed job on the planet, should be unified in their operational management, training documentation and communication efforts.
Recent events like the Los Angeles civil unrest further highlight this problem. During large-scale emergencies, state/federal agencies, patrol units, investigators, mutual-aid mobile field force teams, air support, tactical teams, fire, etc. are all working parallel missions – but with minimal shared visibility and no common operating picture. The consequences are real: miscommunication, delayed responses, legal payouts and, worst of all, officer safety hazards.
The Solution: Pryme Infil
Pryme Infil was purpose-built to end this division.
Developed by end-users – with expertise in high-stakes operations in the field and months later in court – Pryme Infil is a comprehensive operations, training and personnel management platform designed to fill a significant void in public safety technology. The platform enables every facet of an agency, multijurisdictional SWAT team or task force to operate from a single, secure real-time digital environment.
At the onset of an incident, users can send preformatted notifications to designated personnel. Similar to CAD/RMS workflows, an event number is autogenerated, instantly launching a secure portal tied to that incident. Responders can then immediately begin contributing intel and building the plan – on any device. From risk assessments and templated op plans, to encrypted messaging and assignments, to dispatch note logs and negotiator situation boards – every element is streamlined on the Pryme platform. GPS and drone footage, dynamic maps, real-time logs and AARs are all captured in a centralized system that also fulfills discovery obligations and supports defensible documentation.
With Pryme Infil, dynamic ops plans can be built and updated in the field – no need to return to the station to type. Assignments, visuals, and real-time updates can all be viewed as the situation unfolds – just like tuning into a live TV broadcast. Even in rapidly evolving situations like an active threat, pre-built templates can be instantly deployed, giving responders an immediate coordinated action view.
And because training is the foundation of operational readiness and legal defensibility, Pryme Infil also supports complete documentation of training events: outlines, safety briefs, qualifications, remediation and AARs, all formatted with best practices and compliance.
The platform is SOC 2 Type II certified, fully CJIS- and DOJ-compliant, and securely hosted in government-rated cloud infrastructure – not on personal devices. This protects sensitive data and end-user devices: shielding agencies from multimillion-dollar discovery failures and records mismanagement claims.
This isn’t just innovation – it’s a necessity.
Law enforcement faces rising scrutiny, shrinking budgets and increasingly complex threats. We can no longer afford to operate with disconnected tools and improvised workflows. Pryme Infil is a strategic investment in readiness, safety, compliance and operational effectiveness. The stakes are too high for anything less.
For more information, visit Pryme Infil.