Here I narrate a real story where an officer used a pen and his notebook to calm a hysterical Japanese women who spoke little English. Demonstrates one of the many “tools” cops use everyday to be skilful with difficult people.
Peace Story #4: Notebook & Pen
Dr. George J. Thompson is the President and Founder of the Verbal Judo Institute, a tactical training and management firm based in Auburn, NY. He has trained more than 500,000 police officers and his Verbal Judo course is required in numerous states. The course has been tailored for Corrections, and all kinds of businesses and other organizations.