InterAct Public Safety Systems First to Validate Next Generation 9-1-1 Architecture

Industry’s Leading Software and Solutions Vendor Successfully Demonstrates Proposed Next Generation 9-1-1 Capabilities at NENA 2009

Winston Salem, N.C.--(Business Wire)--InterAct Public Safety Systems (InterAct), a leading provider of safety and security software for enterprises and government agencies, today announced the successful integration with proposed Next Generation (NG) 9-1-1 architecture. InterAct is not only one of the first two vendors nationwide to achieve this integration, but is also the only provider to completely process end-to-end NG9-1-1 calls from the caller to the Computer-Aided Dispatch (CAD) and Geographic Information mapping systems (GIS) using nothing but IP connections.

“9-1-1 centers have a dire need for Next Generation capabilities,” said Brian Fontes, CEO of NENA. “Regardless of whether a caller dials 9-1-1 from a wired, voice-over-IP or wireless phone, the location information should be instantly transmitted to the correct public safety answering point. Next Generation 9-1-1 makes this possible and enables the PSAP to receive and react to multimedia messages that cannot be handled by the current system. NENA applauds InterAct Public Safety Systems for their commitment to advancing emergency communications towards the Next Generation and improving public safety for all Americans.”

As the premier association for 9-1-1 and public safety professionals, NENA is leading the charge in developing national standards for how NG9-1-1 will be structured, in addition to working with the United States Department of Transportation (DOT) on a proof-of-concept NG9-1-1 system. At NENA’s 2009 conference, InterAct showcased its unique ability to route wireless 9-1-1 calls into the DOT public safety test system and instantly deliver all data associated with the call to a full dispatch position without the use of legacy tone-based caller identification or serial subscriber lookup.

A wireless 9-1-1 call placed from the NENA 2009 Conference in Ft. Worth, Texas was immediately routed through InterAct’s Next Generation IP-enabled 9-1-1 controller in Ottawa, Canada back to a call-taker position in Ft. Worth. Simultaneously, the automatic location information (ALI) was sent from the controller to an InterActCADtng server in Winston-Salem, NC and transmitted over a low bandwidth wireless network using an air card to a dispatch position in Ft. Worth where the caller location was plotted on the InterActGIS map display, and a call created in the InterActCADtng workstation. With this accomplishment, InterAct demonstrated that it is possible to dispatch incident response personnel from anywhere in the world.

“With the continued proliferation of IP communications, NG 9-1-1 technology is now able to open unprecedented opportunities for 9-1-1 centers,” said InterAct Public Safety Systems Executive Chairman and CEO, Andrew J. “Flip” Filipowski. He continued, “Not only will agencies be able to communicate with citizens via text and video messages, but they can also choose to centralize all public safety equipment to drive down costs and collaborate with other agencies, while keeping dispatchers in the local communities they know best. Without question, this is a superior option to physical consolidation, which inevitably leads to staff attrition and loss of critical knowledge.”

To learn more about InterActCAD and NG technology, visit

About InterAct Public Safety Systems
Founded in 1975, InterAct Public Safety Systems, provides integrated multi-agency, multi-jurisdictional public safety and homeland security systems technology. The InterAct Connections Framework™ is the foundation upon which customized comprehensive public safety solutions are built and presently used by more than 2,000 government agencies and private enterprises globally. The Company’s advanced Next Generation telephony, computer aided dispatch/mapping, mobile data sharing, and records management systems deliver emergency responders the vital information they need to protect their communities.

InterAct is an ISO 9001:2000 certified company and all applications are available for purchase on GSA contract.

For more information, please visit

Copyright © 2022 Police1. All rights reserved.