Deaf Ga. woman’s texts to 911 go viral

The person was unable to call 911 but could text vital information for police to act upon

By Police1 Staff

ALPHARETTA, Ga. — The Alpharetta Department of Public Safety shared a screenshot of an actual text exchange between a 911 dispatcher and a woman who needed help. The post quickly went viral.

The Alpharetta Department of Public Safety was an early adopter of the text-to-911 feature.

Lisa Collis texted 911 to report two children left alone in a car outside a mall, 11 Alive reported.

"I was thrilled when the 911 operator answered my text," she said.

The dispatcher asked for the address and wrote to call 911 if possible. Collis said she was deaf, highlighting how the service can improve a community’s emergency response.

The post has been shared more than 16,000 times.



Text to 911This is a depiction of an actual text exchange using Text to 911.We were an early adopter of this program...

Posted by Alpharetta Department of Public Safety on Monday, January 4, 2016


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