PRESS RELEASE

Durabook Americas Expands Service Operation with New Facility in Fremont, CA


New Service and Tech Support Center Offers Customers a Comprehensive After-Sale Experience

FREMONT, Calif. - Durabook Americas announced today it has expanded its renowned customer-service department with a new Service and Tech Support Center, located in Fremont, California. Innovative and effective customer support is a critical element of our business. Durabook is committed to providing an assured three-day turnaround time and advanced engineering support. A team of over 30 experienced, certified technicians and the stock availability of over 5,000 service parts enable us to provide comprehensive service and repair offerings to major markets across the North America and Latin American region.

“The opening of the new service and tech support center represents a continuation of Durabook Americas’ dedication to providing our partners and customers with the best service in the industry,” commented Sasha Wang, Durabook America’s president. “We are confident that adding our new facility will make our acclaimed customer service even better and keep up with our exponential growth. It will provide superior engineering innovation know-how and reinforce our customer responsiveness through locally optimized and customized support.”

Durabook Americas expanded its service and tech support to provide customers with the following.

Faster turnaround time

With over 30 certified technicians, faster parts procurement, and advanced engineering support, the company is primed to meet or beat the industry standard of a three-day turnaround time. Additionally, it stocks over 5,000 parts, giving it the capability to service virtually any unit. The use of express shipping outlets provides the shortest delivery time in the industry.

Professional, reliable service

An outstanding, experienced engineering team provides targeted services to individual customers and can quickly respond with professional solutions tailored to customers’ needs. In addition, Durabook Americas has created a dedicated toll-free phone line that allows customers to talk with our technical experts to quickly and directly solve problems and answer questions.

Comprehensive service and tech support

The newly established Service and Tech Support Center performs a wide range of services, including outstanding repair service, RMA status checks, quick response to technical questions, root-cause analysis, QC service, and live engineering assistance.

Best-in-class offering

With more than 35 years of experience and know-how in engineering innovative, high-performing personal computers and peripherals, Durabook Americas provides customized solutions to maximize customers’ business capabilities. With first-class product quality, unmatched durability, and a fast, reliable, enhanced service department, Durabook Americas provides exceptional service to its expanding customer base.

ABOUT THE COMPANY 

Durabook Americas is an innovator in purpose-built, rugged computing solutions. We leverage the field experience of our client-partners throughout the U.S Armed Forces, public safety agencies and field service organizations to deliver reliable, cost-effective and customizable solutions. Every new product and feature we deliver, is inspired by listening to our customers. Our diverse team of product engineers is transforming what is possible in the rugged laptop and tablet market.

Durabook Americas, Inc. is headquartered in Fremont, California, and is the North American subsidiary of Twinhead International Corporation, a leading manufacturer and customizer of rugged computing solutions, including the globally acclaimed Durabook brand. For more information on Durabook Americas, Inc., visit www.DurabookAmericas.com.

 

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