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Rich Castleberry

Rich Castleberry

With 18 years of experience in the industry, Rich Castleberry knows public safety from both sides of the mic. A former 911 dispatcher and enterprise project lead, he has navigated the chaos of the call room and the politics of major system deployments alike. Through Castleberry Public Safety Group, he now helps agencies design technology and operations that work — because he’s lived through what doesn’t.

LATEST ARTICLES
Many agencies underestimate the cost of operating even a modest 2-position dispatch center. On paper, it sounds manageable — just two dispatchers, right? But let’s break it down
Want to unify operations without losing your agency’s identity? Start by designing for flexibility, not uniformity