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Why things go right and why things go wrong: Part 2

When good people get involved in high-risk, low-frequency events, you are much more likely to make a mistake; listen to learn why ongoing training is key for responders

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Risk management expert and Lexipol co-founder Gordon Graham provides a follow-up on his previous discussion about the risk frequency matrix, particularly focusing on how high-risk, low-frequency events can lead to significant errors in public safety.

He points out that while frequent tasks are typically performed well, the rare and high-risk tasks, especially those requiring immediate action without time to deliberate (Non-Discretionary Time tasks), are the most prone to critical mistakes. Graham emphasizes the importance of ongoing training for these critical tasks to prepare for inevitable split-second decisions.

Risk management expert Gordon Graham details how to combat the five reasons mistakes are made in public safety

Gordon Graham has been actively involved in law enforcement since 1973. He spent nearly 10 years as a very active motorcycle officer while also attending Cal State Long Beach to achieve his teaching credential, USC to do his graduate work in Safety and Systems Management with an emphasis on Risk Management, and Western State University to obtain his law degree. In 1982 he was promoted to sergeant and also admitted to the California State Bar and immediately opened his law offices in Los Angeles.