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A dispatch supervisor’s review of a new headset and earpiece designed for them
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Several police departments and agencies nationwide acknowledged the difficulties as many AT&T customers reported a total outage that left them unable to connect to the internet or place calls
“It’s a sense of accomplishment to know that I put my mind to something, and I set out those goals and I obtained those goals,” Wendy Massey said
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New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
“If someone is lost, I envision it would be an amazing tool. If someone is in a situation where perhaps it’s not safe for them to speak, the video might be very useful for us,” an Orange County Fire Rescue official stated
911
Despite several “incomplete” 911 calls, Akron dispatchers pinpointed the man’s location using “Prepared Live” technology
911
Deputy Scott Pracht responded to a 911 call from a boy who just wanted to hug an officer
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload