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The technology, which proved itself during the pandemic, not only helps with employee retention but can ease police departments’ budget constraints
They’ll soon prove a valuable ally against staff shortages and call surges
Examining the potential for social media platforms and live video feeds to revolutionize the way emergency calls are handled, providing dispatchers with unprecedented situational awareness
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The virtual event is designed to identify strategies for combatting dangerous and wasteful practice of placing fake 911 calls to elicit an emergency response
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The teenager texted landmarks and other “identifiable information” she was seeing, which helped the Ventura County Sheriff’s Department quickly dispatch deputies
1,800 public service professionals gathered to discuss how technology provides operational continuity and interoperability
The curriculum includes courses like swatting incident identification, policy recommendations and technology considerations
Payne County 911 Authority to improve agency coordination and reliability of its 911 system
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Outages were reported in Texas, Nebraska, Nevada and South Dakota; the Federal Communications Commission is investigating the issue
The National Highway Traffic Safety Administration’s National 911 Program has gathered a variety of resources to help you celebrate your colleagues and other 911 centers
The shootout occurred when Ft. Lauderdale Police Department officers, believing the man was holding someone else in the hotel room with him, instructed him to exit the room with his hands up; instead, he emerged with a gun
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The Orange County Sheriff’s Department is implementing a 911 screening process that involves a few short questions to determine if a deputy or a mental health expert will respond to the call
Weld County Sheriff Steve Reams announced that patrol deputies will be temporarily reassigned to jail shifts; employees will be relocated back to their desired assignments “as soon as possible”
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Shoplifting without evidence and juvenile problems without a nexus to crime are among the calls Henrico Police patrol officers will no longer respond to
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Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority
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Chief Larry Scirotto aims to reduce the bureau’s call volume from 200,000 calls to 50,000 calls this year
The Lincoln partnership will allow dispatchers to directly connect 911 callers going through a mental health crisis to the 988 call center
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
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Several police departments and agencies nationwide acknowledged the difficulties as many AT&T customers reported a total outage that left them unable to connect to the internet or place calls
“It’s a sense of accomplishment to know that I put my mind to something, and I set out those goals and I obtained those goals,” Wendy Massey said
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New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
“If someone is lost, I envision it would be an amazing tool. If someone is in a situation where perhaps it’s not safe for them to speak, the video might be very useful for us,” an Orange County Fire Rescue official stated
A dispatch supervisor’s review of a new headset and earpiece designed for them
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Despite several “incomplete” 911 calls, Akron dispatchers pinpointed the man’s location using “Prepared Live” technology
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Deputy Scott Pracht responded to a 911 call from a boy who just wanted to hug an officer
CAD
Cloud-native CAD systems provide PSAPs, ECCs, and first responders with cutting-edge innovation
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
Good Samaritan
“I would just like to say thank you to this young woman, of course, and all the officers involved. I’m really grateful to be alive,” the man said