911

The caller was apparently complaining about slow traffic

The push comes after two crisis response social workers were kidnapped on the job

For some, the bill recognizes and validates the work dispatchers have been doing all along

Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations

A city council member estimated that 5-10% of 911 calls could be diverted from police

Sheriff Jim Hart noted that such misuse of law enforcement "can further deteriorate community-police relations"

Readers and columnists share their thoughts as we commemorate the 20th anniversary of the terrorist attacks on our nation

Keith Thornton Jr., a former police officer himself, was the calm voice that tragic night

What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice

In the program's first two weeks, the team handled about half its calls without any police or fire personnel present

Spokane Police leaders have embraced the change as a way to free up officers' time to respond to other emergencies

Officials anticipate sending the new teams to about a third of all behavioral health calls the center gets each day

The program will begin by focusing on people with suicidal ideations and without weapons before scaling up, officials said

Police say the caller – who had reported an active shooter – opened fire when officers arrived

The unit will be composed of a police officer, a paramedic, a behavioral health caseworker and a social worker