911

"I would just like to say thank you to this young woman, of course, and all the officers involved. I'm really grateful to be alive," the man said

Baldwin County Sheriff Bill Massee tried to reassure concerned citizens after Grady EMS declined to renew its contract with the county

The Collier County Sheriff’s Office rolled out a new technology that will allow callers to send media directly to dispatchers during 911 calls

“The situation is at a crisis point given the volume of calls and the level of crime that’s reported,” said Barry Donelan, the head of Oakland's police union

What you may be overlooking when considering a Drone as First Responder program

A discussion of the groundbreaking findings of Carbyne's "Pulse of 9-1-1 State of the Industry Survey" and the state of the emergency communications profession

Jackson County agreed to supply funding for an "emergency" situation after Kansas City government could not provide it

75% of respondents said the high-stress nature of the job was the major factor in staffing shortages

The legislation is aimed at speeding up the national upgrade to a modern 911 system

Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed

"We see there's a, there's like an eight-foot person beside it and another one's inside, and it has big eyes and it's looking at us"

Most calls were short, but one lasted more than four minutes: A man begging for dispatchers to send help as he tried to stop his wife and child from bleeding out

Austin sergeants work overtime as call takers in addition to their other duties as department struggles with vacancies

"I need your help. He's never hurt anyone, he's a good kid," the gunman's mother said

Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week