911

A fatal prank call in Wichita in 2017 has had a ripple effect

Keith Thornton, Jr., the 911 dispatcher on duty when Officer Ella French died, says crime in Chicago is out of control

Sheriff Mike Chitwood says the new resources will improve outcomes for everyone

"This will always be a problem here whether we want to admit it or not," said Sheriff Gregory Tony

The report recommended that St. Louis PD rearrange officer assignments to better cover understaffed areas of the city

Cadets have already started taking 911 calls, while some police officers remain in training

One of the most overlooked aspects when it comes to law enforcement culture is how officers are trained within the organization

The 988 mental health crisis dialing code goes live in mid-2022. The experts outline what to expect

A Pew Trusts survey revealed limited training and options for dispatching specialized responses

"Upon further inspection, the officer located Pennywise hiding in the drain," police said

The new program aims to connect people to mental health professionals instead of police

The caller was apparently complaining about slow traffic

The push comes after two crisis response social workers were kidnapped on the job

For some, the bill recognizes and validates the work dispatchers have been doing all along

Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations