Real-time crime centers give law enforcement access to more information than ever before. But more information doesn’t automatically lead to better policing. The real value comes from what happens next: determining what matters, getting it to the right people and making sure officers and investigators can act on it.
Join Police1 for a practical discussion on building the workflows that turn real-time information into actionable intelligence. This session will explore how agencies can manage the flow of information from the RTCC to patrol, investigators and command staff while avoiding information overload and ensuring critical intelligence doesn’t get lost in the noise.
The discussion will examine the full path from alert to action: how information is evaluated and prioritized, who needs to receive it, how it should be communicated and what happens after it reaches the field. We will also discuss ways agencies can identify gaps in their existing processes, strengthen coordination across units and determine whether their real-time policing operations are producing meaningful results.
Whether your agency is building an RTCC, expanding an existing center or trying to get more value from the technology and information already available, this webinar will provide practical strategies for making real-time intelligence more actionable.
After attending this webinar, participants will be able to:
- Build workflows that move critical information from the RTCC to patrol, investigators and command staff
- Prioritize incoming information to reduce alert fatigue and prevent critical intelligence from getting lost in the noise
- Identify gaps that can slow or disrupt the flow of intelligence from alert to action
- Strengthen coordination among RTCC personnel, analysts, dispatchers, patrol officers and investigators
- Evaluate whether real-time policing workflows are improving operational and investigative outcomes
Meet the panel
Sergeant Michael Lesher serves as the Grants Director on the board of directors for the National Real Time Crime Center Association (NRTCCA). He is also a sergeant with the Peoria Police Department in Arizona, where he leads the agency’s Real Time Crime Center. Lesher was previously named the NRTCCA’s National RTCC Supervisor of the Year.
Detective Lieutenant Jonathan Primiano is a 25-year veteran of the Providence Police Department where he currently serves as the Commanding Officer of the department’s Real Time Crime Center. While spending the majority of his career in the Investigative Bureau’s Major Crimes Unit, Lieutenant Primiano has also served in the Violent Crimes Task Force, The Field Force Unit and The Digital Intelligence Unit. Lieutenant Primiano has also spent the last 10 years serving as a Special Deputy US Marshal assigned to the Secret Service’s New England Electronic Crimes Task Force. In 2023, Lieutenant Primiano was tasked with developing the Providence Police Department’s Real Time Crime Center, the first of its kind in the State of Rhode Island. The Center was successfully deployed and fully operational in July 2025 and since that time, under the leadership of Lieutenant Primiano, has proven itself to be an invaluable resource to the Providence Police Department. Lieutenant Primiano has since been called upon numerous times to consult in the development of Real Time Crime Centers in surrounding communities.
Meet our moderator
James Dudley retired as deputy chief of the San Francisco Police Department’s Patrol Bureau after a 32-year career. He also led the department’s Special Operations Bureau and served as its liaison to the Department of Emergency Management. He is host of the Policing Matters podcast for Police1.