Dispatcher
When the chief takes all the dispatchers to lunch in celebration of National Public Safety Telecommunicators Week, someone has to answer the radio!
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
Bakersfield Police Department’s recovery specialist has a special set of skills to field 9-1-1 calls for community members who may need mental health services
Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crises and lowering arrest rates
City council members said the situation is a crisis that demands immediate action
With the Live911 software, deputies are able to respond to calls before they’ve been formally dispatched
Recent statistics show dispatchers routed 25% of the 2,400 mental health calls from January to March 2022 – not the 50% of calls the program promised
Chief says officer shortage has police working overtime “just to handle the bare minimum”
The clerks were hired as part of the department’s unarmed pilot program, which allows trained, unarmed representatives to respond to non-emergent calls
The department offers dispatchers useful ways to positively deal with stress, including a walking treadmill, therapy dog and guided meditations
Dispatcher Asisha Milton will never forget this call
SWAT
A fatal prank call in Wichita in 2017 has had a ripple effect
Dispatchers will soon ask 911 callers to make reports elsewhere for incidents that don’t require a police response
Keith Thornton, Jr., the 911 dispatcher on duty when Officer Ella French died, says crime in Chicago is out of control
Read about a retired cop’s heroic final moments, a long awaited LODD recognition and more from this week’s news
After extensive planning and training, the Long Beach IMR Pilot Program has launched to provide safe, timely and appropriate medical care to individuals in crisis
The conference is free for public sector employees, and discussions will include retention, recruitment, 911 and more
Sheriff Mike Chitwood says the new resources will improve outcomes for everyone
“This will always be a problem here whether we want to admit it or not,” said Sheriff Gregory Tony
Axon Dispatch aims to drive faster responses and keep officers and their communities safer
Cadets have already started taking 911 calls, while some police officers remain in training
Rave Aware aims to help agencies share data, collaborate on response and ultimately improve first responder safety and response times
The TASER Bolt 2 is the latest product in Axon’s TASER Self-Defense division
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
In September 2009, dispatcher Kristin Kannard and Officer Cameron Knauerhaze received a call that’s forever lodged in their memories
The incident was not only deadly, it was also tactically eye-opening
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
The emergency order aims to address “critical ongoing staffing challenges,” the mayor said
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
A Pew Trusts survey revealed limited training and options for dispatching specialized responses
“He did have cool toys!” said New Zealand Police Constable Kurt
The caller was apparently complaining about slow traffic
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