Trending Topics

On-demand webinar: Connecting first responders: The future of public safety communications

Key findings from the Verizon Frontline Public Safety Communications survey

Sponsored by
Emergency Response

MattGush/Getty Images/iStockphoto

Access this on-demand webinar by completing the “Get Access to this FireRescue1 Resource” box on this page!

Join a conversation discussing the findings of the third annual Verizon Frontline Public Safety Communications survey. From how first responders are thinking about communications during emergency incidents to attitudes towards emerging technologies, the conversation will provide insights into what first responders are saying about the future of communications in the field.

Some key findings from this year’s Verizon Frontline Public Safety Communications survey include:

  • 72% of first responders said a reliable and resilient network was most crucial for emergency preparedness and response.
  • Almost a quarter (23%) of first responders think 5G is a top priority, up from 18% last year.
  • Robot usage is expected to nearly triple. Only 13% of first responders use drones or robotics on a daily basis today, but almost half of respondents (43%) expect to use robots on a daily basis within five years.

Public safety and communications leaders discuss how first responders can adopt tech innovations to be more effective and safe, why a reliable network will continue to be crucial to public safety and real-life use cases of how communications are crucial during emergency response or large-scale events like the Super Bowl.


“Each speaker brought energy, experience and insight to the conversation.”

“Great event!”

“Lots of info on where 5G is today and where it’s headed.”



L - R: Cory Davis, Justin St. Arnauld, Brian Dugan, Sandy Jo MacArthur

Cory Davis, Vice President, Verizon Frontline, leads an organization with three decades of experience working side-by-side with first responders and public safety agencies at Verizon. With nearly 20 years of advanced wireless industry experience, and nearly a decade supporting public safety communications, he and his team are dedicated to ensuring first responders have the network and solutions they need to meet their unique and evolving needs. His team is responsible for Verizon Frontline public safety strategy, operations and the overall customer experience for more than 37K public safety agencies across the nation, helping enable them to accomplish the mission under both routine and extreme conditions. Cory and the entire Verizon Frontline team remain committed to the first responder community, putting the nation’s #1 network choice in public safety to work every day to ensure the mission-critical communication needs of public safety professionals are met.

Justin St. Arnauld is a tenured leader of Solutions Architects at Verizon with over a decade of experience in the Public Sector. With a wealth of knowledge and experience in the field, he is well-versed in the latest technologies and trends and is able to provide expert guidance and strategic direction to clients. He is particularly passionate about helping public sector agencies realize the power of 5G and mission-critical network systems, and has a deep understanding of how these technologies can enhance the operations and services of these organizations.

Brian Dugan served with the Tampa Police Department for 31 years, his final four years he served as the 32nd Chief of Police. Throughout his career, Chief Dugan recognized the value of community relationships. He quickly rose through the ranks leading to his appointment of Chief of Police in 2017. Under his command, the Tampa Police Department was the lead agency among 70 other law enforcement partners for Super Bowl LV in 2020, as well as the lead agency for security during back-to-back Stanley Cup championships. The Tampa Police Department also coordinated security for the celebratory boat parades which, due to the pandemic, were the first of its kind. Brian Dugan is best known for the innovative ways he cultivated police-community relationships through outreach and engagement. He created an integrated approach to fighting crime by developing a sustainable methodology of enhancing public trust and building community partnerships. Chief Dugan earned a Bachelor of Science in Criminal Justice form West Liberty University and a Master of Public Administration degree from Troy State University. He is a graduate of the prestigious Southern Police Institute’s Command Officers Development Course. In 2014, he attended the Senior Management Institute for Police. He is a graduate of the FBI’s National Executive Institute and Leadership Tampa. Chief Dugan is also a member of several professional associations, including the Tampa Bay Area Chiefs of Police Association, Florida Police Chiefs Association, International Association of Chiefs of Police, National Association of Women Law Enforcement Executives, National Association of the Advancement of Colored People (NAACP), and Police Executive Research Forum.

Sandy Jo MacArthur has a career in policing spanning over 40 years with the LAPD, 35 of which were full-time and five as a reserve officer. She attained the rank of Assistant Chief before her retirement in 2015 and continues to work with the Training and Education Division. Her experience includes: field operations, budget, technology, 911 center, personnel hiring and promotions, police training, and employee wellness. Her expertise includes: handling cases involving people with mental illness; crisis intervention tactics; use of force training, skill development and adjudication; human relations and resources; diversity and discrimination; conflict management; curriculum design; and training delivery. Ms. MacArthur currently works with the Los Angeles District Attorney’s Office as the Mental Health Training Coordinator, teaching law enforcement officers from throughout the county de-escalation skills when handling calls for service involving persons with mental illness. She is an adjunct professor at the Pepperdine University School of Law teaching mediation and the psychology of conflict. She also consults with law enforcement agencies across the nation. She also works with the University of Chicago Crime Lab assisting with several projects pertaining to the Chicago Police Department, including employee wellness, early intervention programs and various training for in-service personnel. Ms. MacArthur received a bachelor’s degree in criminal justice from Arizona State University in 1980, a master’s degree in behavioral science, specializing in negotiations and conflict management, from California State University, Dominquez Hills in 1997, and is currently pursuing her doctorate in psychology.