We will update this list as information becomes available. If there is additional information that you would like to see included here or if you know of other useful links, please e-mail them to us. We regret that we will be unable to reply to most of the messages that we receive. Thank you for your help and many condolence messages.
Emergency and Victim Information | Relief Efforts | Transportation | Closings and Cancellations | Affected Businesses | Other Resources
Emergency and Victim Information
Please do not use the 911 emergency system to seek information on your loved ones and friends. Use these numbers instead.
- NYC Emergency Information: 212-560-2730
- FBI Information: To report any leads on the incidents in New York or Washington, call 866-483-5137, 800-331-0075
General Victim Information
- American Airlines: 800-245-0999
- United Airlines: 800-932-8555
- Justice Department: Office of Victims of Crime -- Information for families about victims and about services for survivors and their rights: 800-331-0075
- Report Safety Web Page
- Unofficial World Trade Center Survivor Database
- Federal Emergency Management Agency: 800-462-9029
New York City
- Missing Persons Information: 866-856-4167 or 212-741-4626 (NYPD) or 212-560-2730 (NYC). Relatives of missing people may go to the 69th Regiment Armory (Lexington Ave. and E. 26th St.) or the New York University Medical Center (1st Ave. at E. 30th St.). If possible bring a photo, dental records and other identifying information about the missing person.
- NYC Fire Department and EMT Employees: 718-999-2541
- NYC Police Department Employees: 718-677-8238
- Port Authority Employees: 973-565-5501, 973-565-5505 or 973-565-5506
- St. Vincent’s Hospital: 212-604-7285
- Bellevue Hospital Center: 212-562-4141
- More New York City Hospitals
- City Mortuary: 212-562-3051
- Chief Medical Examiner: 212-447-2030
- Gov. Pataki’s Emergency Information page
- Senator Schumer’s official Web site
- Air Quality: Smoke from Wall Street poses little danger to health, experts say.
- ASPCA, Emergency relief information for affected pets. To volunteer, e-mail volunteer@aspca.org or call 212-876-7700 ext. 4700.
- NYC Convention & Visitors Bureau: 212-484-1222, Provides help for tourists and travelers who are stranded in NYC.
Washington, D.C.
- Pentagon Employees: 1-877-663-6772
- Army personnel: 800-984-8523
- Navy and Marine Corps personnel: 877-663-6772
- Air Force personnel: 800-253-9276
- Washington D.C. Hospitals
- FEMA information on how to help victims
- The White House Relief page
Emergency and Victim Information | Relief Efforts | Transportation | Closings and Cancellations | Affected Businesses | Other Resources
Relief Efforts and Donations
Volunteering
- Jacob Javits Convention Center is serving as a staging and registration area for volunteers, 9 a.m.-9 p.m. until further notice. Unionized iron workers can volunteer by registering there. The center is located at 11th Ave. and 35th St.
- If you wish to drop off supplies (specifically: respirators and filters, work gloves, latex gloves, hard hats and medical supplies: especially saline bags, butterfly infusion sets, antacids, foot powder and sanitary napkins), go to the parking lot south of the Javits Center at 34th St. and the West Side Highway.
- Red Cross Blood Donations: 800-448-3543, 800-GIVE-LIFE
- NY Blood Center: 800-933-2566
Donations of Goods and Services
- If you are a Doctor and would like to offer your assistance, please contact 518-431-7600. If you are an EMT, Paramedic, Nurse or Nurse’s Aide and would like to offer your assistance, please call 800-628-0193.
- New York: If you would like to offer any resources such as, equipment, vehicles, and/or supplies, you can get more information from the NYC Office of Emergency Management (OEM) at 212-477-3574 or 212-477-3598.
Charities and Monetary Donations
- Red Cross Other Assistance: 1-800-HELP-NOW * Please note: The Red Cross site is very busy. If you cannot reach that site and wish to make a donation, visit the Amazon.com home page.
- Monetary donations list (Yahoo)
- Helping.org
- Catholic Charities
- United Way
- Salvation Army: 800-SAL-ARMY
- National Police Defense Foundation: Write checks to NPDF Memorial Fund, P.O. Box 318, Englishtown, N.J. 07726
Counseling
- Lincoln Medical and Mental Health Center: 718-579-5000
- Metropolitan Hospital Center: 212-423-6262
- St. Vincent’s Health Crisis Center: 212-604-8220
- Department of Mental Health Services: 212-442-5000
- FDNY Family Crisis Center at 718-352-7001
- D.C. Departments of Mental Health: The DMH community-based sites will extend their hours until 9 p.m. to provide grief counseling, crisis counseling, and intervention and referral services to anyone in need.
- American Academy of Pediatrics: Advice on communicating with children about disasters.
- American Psychological Association Trauma Counseling: 800-964-2000
Emergency and Victim Information | Relief Efforts | Transportation | Closings and Cancellations | Affected Businesses | Other Resources
Transportation Information
Air Travel
- Federal Aviation Administration (FAA)
- U.S. Airports With Security Certification, F.A.A. list airports that have met the new stringent security measures.
- Travel Bulletin Central
- American Airlines: 800-245-0999
- United Airlines: 800-932-8555
- Delta Airlines, Current information on operations.
New York City
- NYC Subways and City Buses (MTA) -- The B, D, F, G, L, W (local in Manhattan), 7 and Grand Central Shuttle are all running with normal service. C service is suspended. All other lines are running with limited service.
- Map: Lower Manhattan Subway Damage
- Roads, Bridges, Tunnels and other Transit (1010 WINS)
- Long Island Railroad
- Metro-North Railroad
- New Jersey Transit
- New York Waterway Ferry Service
- Amtrak
Washington, D.C.
Emergency and Victim Information | Relief Efforts | Transportation | Closings and Cancellations | Affected Businesses | Other Resources
Closings, Cancellations and Service Notices
- National Closings (AP)
- Entertainment Closings (AP)
- Sports Cancellations
- Federal Employees: The Office of Personnel Management has asked federal employees to call 202-606-1800 for updates on office closings.
New York City
- New York City Closings -- Schools, businesses, local events, etc.
- Map of NYC Service (water, electricity) interruptions (NYC.gov)
- The New York Times Arts & Leisure Weekend and “Critic’s Choice” TimesTalks series have been postponed.
Washington, D.C.
Emergency and Victim Information | Transportation | Relief Efforts | Closings and Cancellations | Affected Businesses | Other Resources
Affected Businesses
National and International
- Emery Worldwide
- BAX Global Emergency Number: 800-225-5229
- DHL WorldWide Express Customer Service: 800-CALL-DHL
- Federal Express
- UPS
- US Postal Service
New York City
- List of World Trade Center vicinity tenants with Web sites and contacts.
- AT&T Residential Customer Services: 800-222-0300, Business Customer Services: 800-222-0400
- Con Edison Emergency Number: 800-75-CONED
- Sprint
- Time Warner Cable Customer Support: 718-358-0900 or 212-358-0900
- Verizon
- WorldCom Businesses: 877-586-1234, Consumers: 877-892-2839 between 8am - 7pm EST
Washington, D.C.
- Comcast Cable: 202-635-5100
- Potomac Electric Power Company Main Number: 202-833-7500, To Report Outages: 877-737-2662
- Washington Gas 703-750-4440
- WorldCom Businesses: 877-586-1234, Consumers: 877-892-2839 between 8 a.m.-7 p.m.
Emergency and Victim Information | Relief Efforts | Transportation | Closings and Cancellations | Affected Businesses | Other Resources