Here I narrate a real story where an officer used a pen and his notebook to calm a hysterical Japanese women who spoke little English. Demonstrates one of the many “tools” cops use everyday to be skilful with difficult people.
Peace Story #4: Notebook & Pen
Dr. George J. Thompson founded the Verbal Judo Institute, a tactical training and management firm based, and co-authored Verbal Judo. In his career, Thompson trained more than 500,000 police officers and his Verbal Judo course is required in numerous states.