911 and Dispatch
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February 16, 2018, marks the 50th anniversary of 9-1-1. Let’s take a look at what the future holds for our nation’s emergency number.
The number 9-1-1 was chosen primarily because those three consecutive numbers were not in use within the U.S. phone systems as a prefix or area code
The mother of four said she had no money or food and 911 was the only number she could call because she no longer had phone service
The report is an important resource in improving emergency communications systems
In a note to the Somerville PD, the young boy promised not to call again except in an “emerginsy”
April Briscuso, 40, was arrested in November amid an investigation into whether she pocketed some of the money she helped raise for former Officer Craig Tudor
The dispatcher was fired after he fell asleep during a 2005 call concerning a 6-month-old infant who had stopped breathing
Average wait times increased from 26 seconds in August to 30 seconds in September
After two families claimed deaths due to 911 issues, Assistant Dallas Police Department Chief David Pughes said he is confident it will not happen again
Improve your agency’s ability to manage police calls quickly and effectively
At its worst, some 75,000 calls poured in, more than eight times the normal 24-hour load, and those dialing sometimes endured long waits to reach an operator
When alerted with the technology, responders would receive the phone’s location as well as livestream video or audio
The Android phone was filmed restarting after an attempt to call for an emergency
The man used two phones to make the calls and even made calls in front of an officer who responded
The man said not having cheese in his dish was considered a life-threatening emergency
Janet Atchan was named Dispatcher of the Year for helping to save Officer Kevin Downs’ life after he was shot in the head following a confrontation on Oct. 14
The bill would declare that audio, video and transcripts of 911 calls involving injured victims of crimes or accidents are confidential and exempt from open records laws
One police officer urgently tells a dispatcher to “expedite” every unit possible, while another says three people are injured
Dallas has been experiencing disruptions in its 911 service that began in October and at one point last week resulted in 360 calls being placed on hold
With burnout a constant, emergency communications centers are struggling with shortages of dispatchers so routine that agencies are virtually never fully staffed
Ricardo Martinez was 20 when he got his first job as a 911 dispatcher; he quickly found out that the job wasn’t going to get easier but harder
“Hang in there. We will find you. Have faith.”
The county’s Emergency Telephone System Board recently awarded $1 million in grants to dispatch centers and police and fire departments allowing agencies to purchase equipment
A state trooper was justified when he shot a 76-year-old man last summer inside a home mistakenly linked to a 911 call
The role, though thankless, is endlessly important.
Tweets from the Lawrence Police Department reminded residents that political issues are not enough of a reason to call emergency services
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