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911 and Dispatch

Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crises and lowering arrest rates
The department offers dispatchers useful ways to positively deal with stress, including a walking treadmill, therapy dog and guided meditations
Read about a retired cop’s heroic final moments, a long awaited LODD recognition and more from this week’s news
A DeKalb County 911 Operator spent months training, but never imagined she would get a call from her own family just four hours into her first day
The officer and EMT raced to the scene, while 911 dispatchers provided information over the phone
Suspect told dispatchers that when officers arrived, he was going to shoot them like “T-Bone Taylor” did
The killing of Kari Hunt Dunn spurred a petition that has garnered more than 440,000 signatures demanding hotels and motels be required to enable the direct dialing of 911
Woman was arrested for misuse of 911 after repeatedly asking dispatchers to send an officer to her home for sex
Tampa police say at least half of the 911 calls the department receives have nothing to do with life and death emergencies
These conversations are the ones a 911 operator wants to have with officers and citizens alike
A group of cities in California are moving to implement “Next-Generation 9-1-1" systems
Having spent time on both sides of the dispatch center, I’d like to make just a few suggestions for making life easier – and safer – for each other