911 and Dispatch
Subtle shifts in thinking add up to big results, offering greater levels of resilience to draw from during challenging times
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
How a fictional but familiar robbery scenario plays out more successfully with a next-generation emergency call handling software
Payne County 911 Authority to improve agency coordination and reliability of its 911 system
Outages were reported in Texas, Nebraska, Nevada and South Dakota; the Federal Communications Commission is investigating the issue
“School safety extends beyond the perimeters of the school facilities, so we need solutions like CentralSquare’s CAD to integrate mapping and create a seamless flow of information for our responders,” said DPS Dispatch Supervisor Jennifer Weston
The National Highway Traffic Safety Administration’s National 911 Program has gathered a variety of resources to help you celebrate your colleagues and other 911 centers
The technology, which proved itself during the pandemic, not only helps with employee retention but can ease police departments’ budget constraints
They’ll soon prove a valuable ally against staff shortages and call surges
Examining the potential for social media platforms and live video feeds to revolutionize the way emergency calls are handled, providing dispatchers with unprecedented situational awareness
The shootout occurred when Ft. Lauderdale Police Department officers, believing the man was holding someone else in the hotel room with him, instructed him to exit the room with his hands up; instead, he emerged with a gun
The Orange County Sheriff’s Department is implementing a 911 screening process that involves a few short questions to determine if a deputy or a mental health expert will respond to the call
Weld County Sheriff Steve Reams announced that patrol deputies will be temporarily reassigned to jail shifts; employees will be relocated back to their desired assignments “as soon as possible”
Shoplifting without evidence and juvenile problems without a nexus to crime are among the calls Henrico Police patrol officers will no longer respond to
Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority
Pittsburgh police will only respond to calls of in-progress emergencies as part of new staffing plan
Chief Larry Scirotto aims to reduce the bureau’s call volume from 200,000 calls to 50,000 calls this year
The Lincoln partnership will allow dispatchers to directly connect 911 callers going through a mental health crisis to the 988 call center
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
The La Mesa Police Department implemented SPIDR Tech with the goal of improvinginteractions between police and the community
Neighboring cities have been sending officers and firefighters since the Feb. 18 shooting; correctional officers, medics and dispatchers will join them to allow Burnsville first responders to attend the Feb. 28 funeral
Several police departments and agencies nationwide acknowledged the difficulties as many AT&T customers reported a total outage that left them unable to connect to the internet or place calls
The $1.4 million center can get real-time intelligence and even video footage during crisis situations through Aurora’s Critical Incident Intelligence Center
“It’s a sense of accomplishment to know that I put my mind to something, and I set out those goals and I obtained those goals,” Wendy Massey said
New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
El Monte Police Department Officer Joseph Santana, 31, and Cpl. Michael Paredes, 42, were ambushed and killed in June of 2022 while responding to a report of a stabbing; they were not told by dispatchers that the suspect had a gun
“If someone is lost, I envision it would be an amazing tool. If someone is in a situation where perhaps it’s not safe for them to speak, the video might be very useful for us,” an Orange County Fire Rescue official stated
A dispatch supervisor’s review of a new headset and earpiece designed for them
N-ear’s new behind-the-head boom microphone delivers easy-wearing performance
From livestreaming a fire to locating a lost hunter, integrating consumer communications with CAD systems can improve responses
Despite several “incomplete” 911 calls, Akron dispatchers pinpointed the man’s location using “Prepared Live” technology
Deputy Scott Pracht responded to a 911 call from a boy who just wanted to hug an officer
Cloud-native CAD systems provide PSAPs, ECCs, and first responders with cutting-edge innovation
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