911 and Dispatch
More can be done to fill today’s vacancies than just recruitment
Take a look at a comprehensive list of the APCO police 10 codes and their meanings
Pushing decision-making power down to the front line empowers people and fosters buy-in
Pittsburgh police will only respond to calls of in-progress emergencies as part of new staffing plan
Chief Larry Scirotto aims to reduce the bureau’s call volume from 200,000 calls to 50,000 calls this year
The Lincoln partnership will allow dispatchers to directly connect 911 callers going through a mental health crisis to the 988 call center
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
The La Mesa Police Department implemented SPIDR Tech with the goal of improvinginteractions between police and the community
Neighboring cities have been sending officers and firefighters since the Feb. 18 shooting; correctional officers, medics and dispatchers will join them to allow Burnsville first responders to attend the Feb. 28 funeral
Several police departments and agencies nationwide acknowledged the difficulties as many AT&T customers reported a total outage that left them unable to connect to the internet or place calls
The $1.4 million center can get real-time intelligence and even video footage during crisis situations through Aurora’s Critical Incident Intelligence Center
“It’s a sense of accomplishment to know that I put my mind to something, and I set out those goals and I obtained those goals,” Wendy Massey said
New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
El Monte Police Department Officer Joseph Santana, 31, and Cpl. Michael Paredes, 42, were ambushed and killed in June of 2022 while responding to a report of a stabbing; they were not told by dispatchers that the suspect had a gun
“If someone is lost, I envision it would be an amazing tool. If someone is in a situation where perhaps it’s not safe for them to speak, the video might be very useful for us,” an Orange County Fire Rescue official stated
A dispatch supervisor’s review of a new headset and earpiece designed for them
N-ear’s new behind-the-head boom microphone delivers easy-wearing performance
From livestreaming a fire to locating a lost hunter, integrating consumer communications with CAD systems can improve responses
Despite several “incomplete” 911 calls, Akron dispatchers pinpointed the man’s location using “Prepared Live” technology
Deputy Scott Pracht responded to a 911 call from a boy who just wanted to hug an officer
Cloud-native CAD systems provide PSAPs, ECCs, and first responders with cutting-edge innovation
The service provides critical data resulting in reduced emergency response times
Leading emergency communications technology helps protect residents and visitors
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
Learn about the most common threats the industry is facing
“I would just like to say thank you to this young woman, of course, and all the officers involved. I’m really grateful to be alive,” the man said
In an effort to fill vacancies, city officials gave dispatcher salaries a boost in July; as a result, the PD hired 26 new dispatchers
Baldwin County Sheriff Bill Massee tried to reassure concerned citizens after Grady EMS declined to renew its contract with the county
The Collier County Sheriff’s Office rolled out a new technology that will allow callers to send media directly to dispatchers during 911 calls
“The situation is at a crisis point given the volume of calls and the level of crime that’s reported,” said Barry Donelan, the head of Oakland’s police union
What you may be overlooking when considering a Drone as First Responder program
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
Jackson County agreed to supply funding for an “emergency” situation after Kansas City government could not provide it
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