911 and Dispatch
The phonetic alphabet for law enforcement helped work within the limitations of radio systems and improve interagency communication
Subtle shifts in thinking add up to big results, offering greater levels of resilience to draw from during challenging times
![139-SouthSound911_6688_Photo[88].jpg](https://lexipol.brightspotcdn.com/dims4/default/6c65dca/2147483647/strip/true/crop/5760x3240+0+300/resize/1440x810!/format/webp/quality/90/?url=https%3A%2F%2Fk1-prod-lexipol.s3.us-east-2.amazonaws.com%2Fbrightspot%2F62%2F7f%2F5478874442d18a27b7bdb5eb3888%2F139-southsound911-6688-photo88.jpg)
In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
El Monte Police Department Officer Joseph Santana, 31, and Cpl. Michael Paredes, 42, were ambushed and killed in June of 2022 while responding to a report of a stabbing; they were not told by dispatchers that the suspect had a gun
“If someone is lost, I envision it would be an amazing tool. If someone is in a situation where perhaps it’s not safe for them to speak, the video might be very useful for us,” an Orange County Fire Rescue official stated
A dispatch supervisor’s review of a new headset and earpiece designed for them
N-ear’s new behind-the-head boom microphone delivers easy-wearing performance
From livestreaming a fire to locating a lost hunter, integrating consumer communications with CAD systems can improve responses
Despite several “incomplete” 911 calls, Akron dispatchers pinpointed the man’s location using “Prepared Live” technology
Deputy Scott Pracht responded to a 911 call from a boy who just wanted to hug an officer
Cloud-native CAD systems provide PSAPs, ECCs, and first responders with cutting-edge innovation
The service provides critical data resulting in reduced emergency response times
Leading emergency communications technology helps protect residents and visitors
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
Learn about the most common threats the industry is facing
“I would just like to say thank you to this young woman, of course, and all the officers involved. I’m really grateful to be alive,” the man said
In an effort to fill vacancies, city officials gave dispatcher salaries a boost in July; as a result, the PD hired 26 new dispatchers
Baldwin County Sheriff Bill Massee tried to reassure concerned citizens after Grady EMS declined to renew its contract with the county
The Collier County Sheriff’s Office rolled out a new technology that will allow callers to send media directly to dispatchers during 911 calls
“The situation is at a crisis point given the volume of calls and the level of crime that’s reported,” said Barry Donelan, the head of Oakland’s police union
What you may be overlooking when considering a Drone as First Responder program
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
Jackson County agreed to supply funding for an “emergency” situation after Kansas City government could not provide it
Within the dashboard, users will find details such as basic complainant and suspect info, complaint types and the resolutions of cases
Officials announced the expansion of a pilot program into Newark that partners mental health screeners with police officers
The City of Biddeford is now offering fully certified dispatchers $41 an hour to help fill in the gaps on a part-time basis
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
Hayward dispatchers and public safety personnel are having to track calls using pen and paper
The legislation is aimed at speeding up the national upgrade to a modern 911 system
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
“We see there’s a, there’s like an eight-foot person beside it and another one’s inside, and it has big eyes and it’s looking at us”
Most calls were short, but one lasted more than four minutes: A man begging for dispatchers to send help as he tried to stop his wife and child from bleeding out
Austin sergeants work overtime as call takers in addition to their other duties as department struggles with vacancies
MOST POPULAR
- Police 10 codes vs. plain language: The history and ongoing debate
- Va. PD won’t respond to at-home personal marijuana use, other non-crime issues in effort to cut calls
- Colo. sheriff’s office to change response to certain calls to prioritize jail staffing
- Smart dispatching: How artificial intelligence is reshaping emergency response
- Top 10 most stressful public safety jobs in the U.S.