911 and Dispatch
Examining the potential for social media platforms and live video feeds to revolutionize the way emergency calls are handled, providing dispatchers with unprecedented situational awareness
A dispatch supervisor’s review of a new headset and earpiece designed for them
N-ear’s new behind-the-head boom microphone delivers easy-wearing performance
The woman called 911 because she couldn’t afford to buy a replacement
Hundreds of complaint calls, disturbances and mostly verbal arguments have been reported over masks
The integration of RapidSOS into Tyler Technologies’ New World Enterprise CAD brought new capabilities to the forefront
‘Live 911' allows officers to listen in on 911 calls as they come into dispatch
Amy Cooper called police to report she was being threatened by “an African-American man”
The Baltimore Police Department is using data collection and analysis to make informed decisions about staffing and resource allocation
To meet the evolving needs of law enforcement, a CAD/RMS platform must be customizable, user-friendly and cloud-based
During hard times, it can be difficult to remember the good you or your employees have done, but that’s the heart of workplace engagement
It is critical that agencies prepare, educate and train dispatchers to evaluate the signs and symptoms of COVID-19
Twin Cities-area police, paramedics and firefighters are recalibrating their response to the spread of the new coronavirus
We lose 1,000 Americans a day to sudden cardiac arrest – here’s how cops could help
Virginia research project highlights possible solutions for filling hiring and knowledge gaps
This list will have you shaking your head in disbelief
Dispatcher Tim Teneyck was connected to the call on Nov. 13 and at first, he thought the woman had dialed the emergency line by mistake
While Uber first introduced the emergency button in 2018 across the country, Massachusetts is the first state to have it implemented statewide
The lawsuits accuse the county of failing to properly train dispatchers, not warning officers that errors happened and not ensuring the 911 mapping system was accurate
There is an increasingly pressing need for PSAPs to be able to translate text-to-911 messages sent in languages other than English
The Phoenix Police Department announced that they would dedicate a new “quiet room” for dispatchers to help them deal with the stress of the job
These broadband-enabled networks support the transmission of video, images and other bandwidth-intensive data files
Never assume that if a K-9 alerts, there is only one subject in the area of concern
Can officers avoid contacting the suspected person if they believe the caller was acting out of their own bias toward someone’s appearance?
By linking demographic information and critical health data to 911 dispatch, first responders can deliver a more fair, effective and efficient response
Victims of those police calls would be able to sue the caller for up to $250
Download the free infographic to see what other officers are saying and how your CAD compares
During the LEO’s final sign-off, a heartfelt surprise left him speechless
Software and hardware will be installed at dispatch centers that will give dispatchers immediate location data within 3 feet of the mobile phone being used
The city will use the services to improve location coordinates and shorten emergency response times
A proposed bill would open up special state retirement plans that previously were available only to police, fire and EMS personnel
The thin gold line represents those who aren’t ever seen, but are mostly heard; it stands for dispatchers
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- Bystander video, dispatch audio captures N.C. shootout that killed 4 officers, wounded 4 others
- Nokia Networks and Harris Corporation launch a rapidly deployable LTE coverage solution
- Legislators reintroduce bill to change job classification of 911 dispatchers nationwide
- Murder suspect calls cops over cold fries, then arrested on warrant
- Can AI fix 911’s biggest problems — or make them worse?