911 and Dispatch
Autonomous call centers show promise, but integrating AI poses key challenges
The technology, which proved itself during the pandemic, not only helps with employee retention but can ease police departments’ budget constraints
They’ll soon prove a valuable ally against staff shortages and call surges
Interim Police Chief Adrian Diaz said he’s moving cops out of specialty units and into patrol to cut back on overtime and improve 911 response times
Software allows patrol officers to monitor incoming 911 calls in their immediate area providing the ability to hear information in real time
Advocates for the proposed program say it would be a more humane way to treat people in crisis and police could still be called for backup
Officials say the breach may have leaked the names and addresses of those who tested positive for the virus
The integration of the two technologies will get first responders detailed information about the crash before they arrive on scene
Users can provide their home address, describe their vehicles and give information about any medical conditions, disabilities and allergies
The sheriff’s comments came after the library said it was considering making a statement supporting the Black Lives Matter movement
The woman called 911 because she couldn’t afford to buy a replacement
Hundreds of complaint calls, disturbances and mostly verbal arguments have been reported over masks
The integration of RapidSOS into Tyler Technologies’ New World Enterprise CAD brought new capabilities to the forefront
‘Live 911' allows officers to listen in on 911 calls as they come into dispatch
Amy Cooper called police to report she was being threatened by “an African-American man”
The Baltimore Police Department is using data collection and analysis to make informed decisions about staffing and resource allocation
To meet the evolving needs of law enforcement, a CAD/RMS platform must be customizable, user-friendly and cloud-based
During hard times, it can be difficult to remember the good you or your employees have done, but that’s the heart of workplace engagement
It is critical that agencies prepare, educate and train dispatchers to evaluate the signs and symptoms of COVID-19
Twin Cities-area police, paramedics and firefighters are recalibrating their response to the spread of the new coronavirus
We lose 1,000 Americans a day to sudden cardiac arrest – here’s how cops could help
Virginia research project highlights possible solutions for filling hiring and knowledge gaps
This list will have you shaking your head in disbelief
Dispatcher Tim Teneyck was connected to the call on Nov. 13 and at first, he thought the woman had dialed the emergency line by mistake
While Uber first introduced the emergency button in 2018 across the country, Massachusetts is the first state to have it implemented statewide
The lawsuits accuse the county of failing to properly train dispatchers, not warning officers that errors happened and not ensuring the 911 mapping system was accurate
There is an increasingly pressing need for PSAPs to be able to translate text-to-911 messages sent in languages other than English
The Phoenix Police Department announced that they would dedicate a new “quiet room” for dispatchers to help them deal with the stress of the job
These broadband-enabled networks support the transmission of video, images and other bandwidth-intensive data files
Never assume that if a K-9 alerts, there is only one subject in the area of concern
Can officers avoid contacting the suspected person if they believe the caller was acting out of their own bias toward someone’s appearance?
By linking demographic information and critical health data to 911 dispatch, first responders can deliver a more fair, effective and efficient response
Victims of those police calls would be able to sue the caller for up to $250
MOST POPULAR
- Fla. woman called 911 more than 11,000 times this year to ‘belittle’ police
- National 911 program releases 2019 data
- NYC expands program that sends EMTs, social workers to mental health calls
- Nokia Networks and Harris Corporation launch a rapidly deployable LTE coverage solution
- Legislators reintroduce bill to change job classification of 911 dispatchers nationwide