911 and Dispatch
Examining the potential for social media platforms and live video feeds to revolutionize the way emergency calls are handled, providing dispatchers with unprecedented situational awareness
A dispatch supervisor’s review of a new headset and earpiece designed for them
N-ear’s new behind-the-head boom microphone delivers easy-wearing performance
Download the free infographic to see what other officers are saying and how your CAD compares
During the LEO’s final sign-off, a heartfelt surprise left him speechless
Software and hardware will be installed at dispatch centers that will give dispatchers immediate location data within 3 feet of the mobile phone being used
The city will use the services to improve location coordinates and shorten emergency response times
A proposed bill would open up special state retirement plans that previously were available only to police, fire and EMS personnel
The thin gold line represents those who aren’t ever seen, but are mostly heard; it stands for dispatchers
When a 911 comms center becomes overwhelmed by the sheer magnitude of incoming calls during a disaster, TERT teams provide support
A study into the critical stress issues experienced by the families of 911 operators is looking for anonymous participants for a 10-question survey
The department will shrink the boundaries of patrol zones with hopes of a faster response time for 911 calls
Also released were recordings of police communications as they hunted for the shooter
New apps and software are helping make next-generation 911 a reality
Tyler Technologies’ New World CAD system increases service and efficiency for one West Virginia agency
Congresswoman Norma Torres, who previously worked as an LAPD dispatcher, wants to upgrade the status of 911 operators from clerical workers to first responders
After two years of research, a team of experts has determined that it will cost between $9.5 and $12.7 billion over the next ten years to expand NG911
Verizon seeks innovators to accelerate 5G technology development for first responders
When the unthinkable occurs, 911 operators are the first contact the public has with first responders
Uber will now send emergency dispatchers the rider’s location as well as the make, model, color and license plate number of the car they’re in
The report said nationwide Next Generation 911 implementation will cost between $9.5 billion and $12.7 billion over 10 years
911 centers nationwide are struggling with dispatchers temporarily unable to take an inbound emergency call due to calling a 911 hang-up back from a watch
Cyberattacks on 911 communication centers have physical consequences. How can you ensure your department’s security is up to par, and what questions should you ask third-party vendors to protect your assets?
The State of 911 webinar will discuss how a new digital version of the NG911 Readiness Checklist will make it easier to use
The U.S. Department of Transportation and the U.S. Department of Commerce’s grant program will help upgrade call centers to Next Generation 911 capabilities
The upcoming operating system will automatically relay a caller’s location to dispatchers in an effort to “reduce emergency response times”
The company also announced a 911 integration pilot in a few select markets that allows a rider’s location and trip details to be automatically sent to the 911 dispatcher
“Individuals have used Cambria County radio frequency to transmit false information while posing as police officers”
Take a walk in the shoes of a Georgia sheriff’s deputy and dispatcher as she describes what it means to “wear the badge”
The trace of a 911 call mistakenly led Clinton police to an address unrelated to the call
An investigation was launched after reports claim that refurbishment engineers are overwhelming dispatchers with accidental 911 calls
The tech company allowed several U.S. 911 centers to use their data to pinpoint a caller’s location
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