911 and Dispatch
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
When the chief takes all the dispatchers to lunch in celebration of National Public Safety Telecommunicators Week, someone has to answer the radio!
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
The upcoming operating system will automatically relay a caller’s location to dispatchers in an effort to “reduce emergency response times”
The company also announced a 911 integration pilot in a few select markets that allows a rider’s location and trip details to be automatically sent to the 911 dispatcher
“Individuals have used Cambria County radio frequency to transmit false information while posing as police officers”
Take a walk in the shoes of a Georgia sheriff’s deputy and dispatcher as she describes what it means to “wear the badge”
The trace of a 911 call mistakenly led Clinton police to an address unrelated to the call
An investigation was launched after reports claim that refurbishment engineers are overwhelming dispatchers with accidental 911 calls
The tech company allowed several U.S. 911 centers to use their data to pinpoint a caller’s location
February 16, 2018, marks the 50th anniversary of 9-1-1. Let’s take a look at what the future holds for our nation’s emergency number.
The number 9-1-1 was chosen primarily because those three consecutive numbers were not in use within the U.S. phone systems as a prefix or area code
The mother of four said she had no money or food and 911 was the only number she could call because she no longer had phone service
The report is an important resource in improving emergency communications systems
In a note to the Somerville PD, the young boy promised not to call again except in an “emerginsy”
April Briscuso, 40, was arrested in November amid an investigation into whether she pocketed some of the money she helped raise for former Officer Craig Tudor
The dispatcher was fired after he fell asleep during a 2005 call concerning a 6-month-old infant who had stopped breathing
Average wait times increased from 26 seconds in August to 30 seconds in September
After two families claimed deaths due to 911 issues, Assistant Dallas Police Department Chief David Pughes said he is confident it will not happen again
Improve your agency’s ability to manage police calls quickly and effectively
At its worst, some 75,000 calls poured in, more than eight times the normal 24-hour load, and those dialing sometimes endured long waits to reach an operator
When alerted with the technology, responders would receive the phone’s location as well as livestream video or audio
The Android phone was filmed restarting after an attempt to call for an emergency
The man used two phones to make the calls and even made calls in front of an officer who responded
The man said not having cheese in his dish was considered a life-threatening emergency
Janet Atchan was named Dispatcher of the Year for helping to save Officer Kevin Downs’ life after he was shot in the head following a confrontation on Oct. 14
The bill would declare that audio, video and transcripts of 911 calls involving injured victims of crimes or accidents are confidential and exempt from open records laws
One police officer urgently tells a dispatcher to “expedite” every unit possible, while another says three people are injured
Dallas has been experiencing disruptions in its 911 service that began in October and at one point last week resulted in 360 calls being placed on hold
With burnout a constant, emergency communications centers are struggling with shortages of dispatchers so routine that agencies are virtually never fully staffed
Ricardo Martinez was 20 when he got his first job as a 911 dispatcher; he quickly found out that the job wasn’t going to get easier but harder
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