911 and Dispatch
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
5G is here for both fixed locations and vehicles
List ranks occupations by level of stress, driving home the importance of hiring responders who can remain calm during high-stress situations
“Swatting is a reckless abuse of the 911 system that diverts life-saving resources away from those truly in need,” Warren Police Commissioner Eric Hawkins stated
The San Diego County Sheriff’s Office’s AI tool will answer and categorize calls to the non-emergency line before transferring the caller to a dispatcher or an external agency
When your agency is first on scene, you are first on the survival clock
A woman called 911 after her husband pointed a gun at her; on the other end was Kelly Prentice, communications manager for Northampton County, who put her de-escalation training into action
What happens between the alert and the response — and why leadership decisions made early matter
What Outagamie County’s purpose-built 911 center reveals about resilience, technology readiness and dispatcher well-being
Body camera footage shows an EMS dispatcher railing against Harford County deputies, expressing that she hoped they were killed and that “nobody likes cops”
Cloud-native HxGN OnCall Dispatch, OnCall Analytics and AI-enhanced HxGN Connect modernize communication and collaboration in D.C. metro area
A visual guide to how information flows across dispatch, response and review — and why timing matters more than ever
The new tools synthesize 911 audio, video and radio data into a unified intelligence thread designed to speed response, improve accuracy, and reduce workload for dispatchers and first responders while preserving human oversight
How video, supported by connected data and automated tools, is shaping police response, reporting and post-incident review
“The suspect made statements including, ‘I want suicide by cop,’ and, ‘Watch the news, it’s going to be spectacular,’ ” the Shrewsbury Police report states
Better data capture and faster insights are helping public safety agencies respond with greater confidence
Hexagon’s next-generation platform provides faster, smarter emergency response
New technology is helping 911 centers manage volume, surface critical information and better support officers in the field
When it comes to CAD/RMS satisfaction, service matters
The suspect called 911 under the guise of reporting an escalating domestic dispute; when a Bellevue Police officer arrived, the man lunged at him with a knife
The automated system frees dispatchers to focus on high-priority 911 responses while still providing 24/7 support for non-emergency inquiries
As the Columbus Police officer was driving to respond to the call with lights and sirens activated, she crashed into another driver who later died from his injuries
How early caller context can transform dispatch, RTCC awareness and field safety
As 911 centers face growing demand, AI call automation can reduce hold times, ease workload and improve service without adding personnel
California averages 2 officers per 1,000 residents — nearly half the national rate, according to the Peace Officers Research Association of California
AI assistant “Ava” handles a range of lower-priority issues for the Volusia County Sheriff’s Office, such as noise complaints, minor traffic issues and potholes
A look at what first responders need now – and what they need next
Prepared, a recent addition to the Axon ecosystem, was on display at IACP 2025
A Fountain Inn couple’s nightly Halloween display keeps prompting 911 calls and fire department responses despite posted warnings.
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- 911 for 911: Deploying dispatcher mutual aid during major incident response