911 and Dispatch
Bakersfield Police Department’s recovery specialist has a special set of skills to field 9-1-1 calls for community members who may need mental health services
Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crises and lowering arrest rates
The department offers dispatchers useful ways to positively deal with stress, including a walking treadmill, therapy dog and guided meditations
As the Columbus Police officer was driving to respond to the call with lights and sirens activated, she crashed into another driver who later died from his injuries
How early caller context can transform dispatch, RTCC awareness and field safety
As 911 centers face growing demand, AI call automation can reduce hold times, ease workload and improve service without adding personnel
California averages 2 officers per 1,000 residents — nearly half the national rate, according to the Peace Officers Research Association of California
AI assistant “Ava” handles a range of lower-priority issues for the Volusia County Sheriff’s Office, such as noise complaints, minor traffic issues and potholes
A look at what first responders need now – and what they need next
Prepared, a recent addition to the Axon ecosystem, was on display at IACP 2025
A Fountain Inn couple’s nightly Halloween display keeps prompting 911 calls and fire department responses despite posted warnings.
Great Lakes region ECCs lead adoption of new protocol to guide dispatchers in handling suicidal callers
Purgatory, a group affiliated with The Com, which is a loose network of online threat actors, has been linked to some of the recent swats
The phonetic alphabet for law enforcement helped work within the limitations of radio systems and improve interagency communication
An independent review says incident command wasn’t formally established until 25 minutes after the shooter was in custody and fire crews were dispatched late
The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure
Under Act 259, a lawsuit may be filed against anyone who causes an officer to come to a location to contact another person with the intent to harass or embarrass the person
Comprehensive offering will enable public safety agencies to adhere to new federal reporting requirements
Launched from rooftops, Huntington Beach PD’s drones can be overhead in two minutes or less, improving situational awareness and reducing unnecessary officer deployments
Drone as First Responder programs are giving dispatchers real-time eyes on incidents — and changing how they work with officers in the field
Agency coordinators will enroll staff statewide as part of a program that enhances training, technology and operational consistency
Utah Communications Authority to implement Motorola Solutions Virtual Response statewide to speed response and prioritize 911 resources
“We just believe that when we can reduce the response time using technology, it will improve safety and survivability of those calling in,” Collier County Sheriff Kevin Rambosk said
Use this step-by-step guide to close coverage gaps, secure hybrid LMR – LTE systems and future-proof your budget
Leaders share a step-by-step roadmap for blending LTE push-to-talk and P25 systems to boost reliability and resilience
Wellness programs are expanding as dispatch centers race to adopt artificial intelligence, new tech tools and stronger retention models
Agencies are using artificial intelligence to fix dispatch staffing, speed up response and break down language barriers — but ethical landmines remain
Earthquake-proof, tech-forward and dispatcher-designed — SNO911 was built for the worst days
5G, AI and cloud-based tools are transforming police communications — but without a clear plan, agencies risk falling behind
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- Survey: 911 dispatchers lack resources to handle behavioral health crises
- NM city to launch Alternative Response Unit for low-threat 911 calls
- N.J. officials will send police with mental health experts to 911 crisis calls in state’s largest city
- Mo. police department receives $1.5M grant to prevent dispatching infrastructure failure
- Report finds police workload unequal across St. Louis, backs community service officers