911 and Dispatch
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
How a fictional but familiar robbery scenario plays out more successfully with a next-generation emergency call handling software
What started as an owner surrender of four lab puppies became a life-changing moment for Tazewell County’s 911 Center
The Warren County Communications Center has received six calls generated by iPhones while their users were riding a Kings Island coaster
The system will now stop assigning old incidents the same priority designation as emergencies that are underway when residents reach out for help
Dispatchers have resorted to using pen and paper, while officers must use encrypted radio while on patrol
During her 8-hour shift, Brittany Swetson will hear about a shooter, prowler and alligators — real and imagined
Bakersfield Police Department’s recovery specialist has a special set of skills to field 9-1-1 calls for community members who may need mental health services
She called repeatedly to harass and “yell obscenities” at officers, according to the complaint and arrest affidavit
Deputies were sent out to the location at a zoo after the disconnected call
“The fries are lukewarm, but they’re not hot,” Antoine Sims told an officer
Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crises and lowering arrest rates
“What was his intent? To kill as many Richland County deputies as he could,” Sheriff Leon Lott said
One of the three deputies who responded to the call was wounded in the shooting
City council members said the situation is a crisis that demands immediate action
With the Live911 software, deputies are able to respond to calls before they’ve been formally dispatched
Recent statistics show dispatchers routed 25% of the 2,400 mental health calls from January to March 2022 – not the 50% of calls the program promised
Chief says officer shortage has police working overtime “just to handle the bare minimum”
The clerks were hired as part of the department’s unarmed pilot program, which allows trained, unarmed representatives to respond to non-emergent calls
The department offers dispatchers useful ways to positively deal with stress, including a walking treadmill, therapy dog and guided meditations
“This is an illegal pursuit. They’re not supposed to be able to pursue,” a man says on the call
Sen. Roland Gutierrez called it a “system failure” that calls weren’t communicated to embattled Chief Pete Arredondo
Dispatcher Asisha Milton will never forget this call
A fatal prank call in Wichita in 2017 has had a ripple effect
Dispatchers will soon ask 911 callers to make reports elsewhere for incidents that don’t require a police response
Keith Thornton, Jr., the 911 dispatcher on duty when Officer Ella French died, says crime in Chicago is out of control
Read about a retired cop’s heroic final moments, a long awaited LODD recognition and more from this week’s news
After extensive planning and training, the Long Beach IMR Pilot Program has launched to provide safe, timely and appropriate medical care to individuals in crisis
The conference is free for public sector employees, and discussions will include retention, recruitment, 911 and more
Sheriff Mike Chitwood says the new resources will improve outcomes for everyone
“This will always be a problem here whether we want to admit it or not,” said Sheriff Gregory Tony
The report recommended that St. Louis PD rearrange officer assignments to better cover understaffed areas of the city
Axon Dispatch aims to drive faster responses and keep officers and their communities safer
