911 and Dispatch
10 codes have been replaced bit by bit for 10 years, but reform is slow. So why are departments are holding on?
Its parent product provides key advantages to departments in New Jersey; the campus edition extends them to universities everywhere
Autonomous call centers show promise, but integrating AI poses key challenges
The department offers dispatchers useful ways to positively deal with stress, including a walking treadmill, therapy dog and guided meditations
“This is an illegal pursuit. They’re not supposed to be able to pursue,” a man says on the call
Sen. Roland Gutierrez called it a “system failure” that calls weren’t communicated to embattled Chief Pete Arredondo
Dispatcher Asisha Milton will never forget this call
A fatal prank call in Wichita in 2017 has had a ripple effect
Dispatchers will soon ask 911 callers to make reports elsewhere for incidents that don’t require a police response
Keith Thornton, Jr., the 911 dispatcher on duty when Officer Ella French died, says crime in Chicago is out of control
Read about a retired cop’s heroic final moments, a long awaited LODD recognition and more from this week’s news
After extensive planning and training, the Long Beach IMR Pilot Program has launched to provide safe, timely and appropriate medical care to individuals in crisis
The conference is free for public sector employees, and discussions will include retention, recruitment, 911 and more
Sheriff Mike Chitwood says the new resources will improve outcomes for everyone
“This will always be a problem here whether we want to admit it or not,” said Sheriff Gregory Tony
The report recommended that St. Louis PD rearrange officer assignments to better cover understaffed areas of the city
Axon Dispatch aims to drive faster responses and keep officers and their communities safer
Cadets have already started taking 911 calls, while some police officers remain in training
Rave Aware aims to help agencies share data, collaborate on response and ultimately improve first responder safety and response times
The TASER Bolt 2 is the latest product in Axon’s TASER Self-Defense division
One of the most overlooked aspects when it comes to law enforcement culture is how officers are trained within the organization
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
In September 2009, dispatcher Kristin Kannard and Officer Cameron Knauerhaze received a call that’s forever lodged in their memories
The incident was not only deadly, it was also tactically eye-opening
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
The emergency order aims to address “critical ongoing staffing challenges,” the mayor said
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
A Pew Trusts survey revealed limited training and options for dispatching specialized responses
“Upon further inspection, the officer located Pennywise hiding in the drain,” police said
The new program aims to connect people to mental health professionals instead of police
“He did have cool toys!” said New Zealand Police Constable Kurt
The caller was apparently complaining about slow traffic
The push comes after two crisis response social workers were kidnapped on the job
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