911 and Dispatch
The technology, which proved itself during the pandemic, not only helps with employee retention but can ease police departments’ budget constraints
They’ll soon prove a valuable ally against staff shortages and call surges
Examining the potential for social media platforms and live video feeds to revolutionize the way emergency calls are handled, providing dispatchers with unprecedented situational awareness
For some, the bill recognizes and validates the work dispatchers have been doing all along
Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations
A city council member estimated that 5-10% of 911 calls could be diverted from police
Sheriff Jim Hart noted that such misuse of law enforcement “can further deteriorate community-police relations”
Keith Thornton Jr., a former police officer himself, was the calm voice that tragic night
Readers and columnists share their thoughts as we commemorate the 20th anniversary of the terrorist attacks on our nation
What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice
Police officers are safer when dispatchers know which risk-assessment questions to ask
Dispatchers now have the option to connect the call to a mental health counselor
In the program’s first two weeks, the team handled about half its calls without any police or fire personnel present
Spokane Police leaders have embraced the change as a way to free up officers’ time to respond to other emergencies
Officials anticipate sending the new teams to about a third of all behavioral health calls the center gets each day
The program will begin by focusing on people with suicidal ideations and without weapons before scaling up, officials said
Police say the caller – who had reported an active shooter – opened fire when officers arrived
The unit will be composed of a police officer, a paramedic, a behavioral health caseworker and a social worker
Paying homage to our heroes in headsets during National Public Safety Telecommunicators Week
The bipartisan bill was co-authored by Rep. Norma J. Torres, who is a former LAPD dispatcher, and Rep. Brian Fitzpatrick, a former FBI agent
Find out how the Chula Vista Police Department is harnessing technology to empower cops to make more informed decisions for better outcomes
Remote desktop units have enabled an ECC to maintain operations during large-scale emergencies even when employees are unable to report to the 911 center
Fire, EMS, police and 911 departments in Porter County are collaborating to apply for funding for the more efficient alerting system
The county has been given a deadline of 55 days to pay the bill, which is about $500,000 over its budget, after which first responders will no longer have radio communications access
NG911 technology will improve LE response to critical incidents such as active shooters, natural disasters and other potential mass casualty responses
The report looks at trends and information from 911 emergency services at the state level across the country
The pandemic will solidify new best practices for agencies to manage a disaster that inhibits physical EOC operations
The dispatch unit was hit particularly hard, officials said
The EMTs working for a Brooklyn hospital were robbed of their medical bag while inside an elevator
Analysis of data reported to police via 911 calls reveal opportunities to reduce violent outcomes
Sheriff Michael Zurlo praised the dispatchers for their professionalism and dedication during the emergency that happened in the middle of their shift
St. Paul City Council is expected to pass a resolution this week that will lead to auditing routine 911 calls
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