Emergency Communications Week looks at how dispatch is changing — from smarter tools and automated routine tasks to new approaches that reduce unnecessary 911 demand. Together, these pieces show how agencies are improving safety, efficiency and real-time awareness for dispatchers, strengthening their role as first responders.
Learn how modern towing workflows can cut response times and clear scenes faster
THE FUTURE OF EMERGENCY COMMUNICATIONS
In its first two weeks, the Sparks Police Department’s AI assistant handled 25% of non-emergency calls, helping reduce hold times and easing pressure on dispatchers
From call handling to real-time visibility, this checklist helps agencies assess whether their dispatch workflows are keeping pace with today’s emergency communications demands
THE MENTAL LOAD OF DISPATCH
Dispatchers are often the first to hear chaos, fear and loss unfold in real time, yet many remain excluded from the wellness resources, debriefings and peer support systems available to sworn personnel
Just because 911 dispatchers don’t witness trauma firsthand doesn’t mean they are not potentially vulnerable to the stressful aftermath
Subtle shifts in thinking add up to big results, offering greater levels of resilience to draw from during challenging times
What Outagamie County’s purpose-built 911 center reveals about resilience, technology readiness and dispatcher well-being
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
60-second sitting stretch for dispatchers
Dispatchers spend long hours seated, focused and under pressure, which can lead to neck, shoulder and back tension. In this video, Lexipol Senior Strategic Wellness Director Mandy Nice demonstrates a simple seated stretch designed to relieve stiffness, improve posture and provide a quick physical and mental reset during the workday.
ADDITIONAL EMERGENCY COMMUNICATIONS NEWS & INSIGHTS
Department leaders first learned of the problem around 8 p.m., when deputies began having trouble logging onto their patrol car computers
“Ava” is designed specifically for emergency dispatch centers, including routing calls appropriately and collecting information for public safety resources to be dispatched
Police said the shooter, identified as Natalie Rupnow, 15, was found with a self-inflicted gunshot wound when officers arrived and died en route to a hospital
Syracuse Officer Michael Jensen and Onondaga County Lt. Michael Hoosock were killed in an incident during which the two agencies were unable to get on the same radio channel
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
When dispatch asked her to confirm she knew she was calling 911, she said she did; she said she was hurt, but the other person wasn’t armed.
The Fairfield County Hazmat Communication Team deployed a mobile command center to provide internet, phone and radio access to local responders and civilians