911 and Dispatch
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In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements
How a fictional but familiar robbery scenario plays out more successfully with a next-generation emergency call handling software
What started as an owner surrender of four lab puppies became a life-changing moment for Tazewell County’s 911 Center
Read about a retired cop’s heroic final moments, a long awaited LODD recognition and more from this week’s news
After extensive planning and training, the Long Beach IMR Pilot Program has launched to provide safe, timely and appropriate medical care to individuals in crisis
The conference is free for public sector employees, and discussions will include retention, recruitment, 911 and more
Sheriff Mike Chitwood says the new resources will improve outcomes for everyone
“This will always be a problem here whether we want to admit it or not,” said Sheriff Gregory Tony
The report recommended that St. Louis PD rearrange officer assignments to better cover understaffed areas of the city
Axon Dispatch aims to drive faster responses and keep officers and their communities safer
Cadets have already started taking 911 calls, while some police officers remain in training
Rave Aware aims to help agencies share data, collaborate on response and ultimately improve first responder safety and response times
The TASER Bolt 2 is the latest product in Axon’s TASER Self-Defense division
One of the most overlooked aspects when it comes to law enforcement culture is how officers are trained within the organization
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
In September 2009, dispatcher Kristin Kannard and Officer Cameron Knauerhaze received a call that’s forever lodged in their memories
The incident was not only deadly, it was also tactically eye-opening
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
The emergency order aims to address “critical ongoing staffing challenges,” the mayor said
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
A Pew Trusts survey revealed limited training and options for dispatching specialized responses
“Upon further inspection, the officer located Pennywise hiding in the drain,” police said
The new program aims to connect people to mental health professionals instead of police
“He did have cool toys!” said New Zealand Police Constable Kurt
The caller was apparently complaining about slow traffic
The push comes after two crisis response social workers were kidnapped on the job
For some, the bill recognizes and validates the work dispatchers have been doing all along
Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations
A city council member estimated that 5-10% of 911 calls could be diverted from police
Sheriff Jim Hart noted that such misuse of law enforcement “can further deteriorate community-police relations”
Keith Thornton Jr., a former police officer himself, was the calm voice that tragic night
Readers and columnists share their thoughts as we commemorate the 20th anniversary of the terrorist attacks on our nation
What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice
