911 and Dispatch
AI enhancements improve call handling efficiency and optimize workflows
10 codes have been replaced bit by bit for 10 years, but reform is slow. So why are departments are holding on?
Its parent product provides key advantages to departments in New Jersey; the campus edition extends them to universities everywhere
The incident was not only deadly, it was also tactically eye-opening
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
The emergency order aims to address “critical ongoing staffing challenges,” the mayor said
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
A Pew Trusts survey revealed limited training and options for dispatching specialized responses
“Upon further inspection, the officer located Pennywise hiding in the drain,” police said
The new program aims to connect people to mental health professionals instead of police
“He did have cool toys!” said New Zealand Police Constable Kurt
The caller was apparently complaining about slow traffic
The push comes after two crisis response social workers were kidnapped on the job
For some, the bill recognizes and validates the work dispatchers have been doing all along
Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations
A city council member estimated that 5-10% of 911 calls could be diverted from police
Sheriff Jim Hart noted that such misuse of law enforcement “can further deteriorate community-police relations”
Keith Thornton Jr., a former police officer himself, was the calm voice that tragic night
Readers and columnists share their thoughts as we commemorate the 20th anniversary of the terrorist attacks on our nation
What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice
Police officers are safer when dispatchers know which risk-assessment questions to ask
Dispatchers now have the option to connect the call to a mental health counselor
In the program’s first two weeks, the team handled about half its calls without any police or fire personnel present
Spokane Police leaders have embraced the change as a way to free up officers’ time to respond to other emergencies
Officials anticipate sending the new teams to about a third of all behavioral health calls the center gets each day
The program will begin by focusing on people with suicidal ideations and without weapons before scaling up, officials said
Police say the caller – who had reported an active shooter – opened fire when officers arrived
The unit will be composed of a police officer, a paramedic, a behavioral health caseworker and a social worker
Paying homage to our heroes in headsets during National Public Safety Telecommunicators Week
The bipartisan bill was co-authored by Rep. Norma J. Torres, who is a former LAPD dispatcher, and Rep. Brian Fitzpatrick, a former FBI agent
Find out how the Chula Vista Police Department is harnessing technology to empower cops to make more informed decisions for better outcomes
Remote desktop units have enabled an ECC to maintain operations during large-scale emergencies even when employees are unable to report to the 911 center
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