911 and Dispatch
AI enhancements improve call handling efficiency and optimize workflows
10 codes have been replaced bit by bit for 10 years, but reform is slow. So why are departments are holding on?
Its parent product provides key advantages to departments in New Jersey; the campus edition extends them to universities everywhere
Cadets have already started taking 911 calls, while some police officers remain in training
Rave Aware aims to help agencies share data, collaborate on response and ultimately improve first responder safety and response times
The TASER Bolt 2 is the latest product in Axon’s TASER Self-Defense division
One of the most overlooked aspects when it comes to law enforcement culture is how officers are trained within the organization
How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem
In September 2009, dispatcher Kristin Kannard and Officer Cameron Knauerhaze received a call that’s forever lodged in their memories
The incident was not only deadly, it was also tactically eye-opening
Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available
The emergency order aims to address “critical ongoing staffing challenges,” the mayor said
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
A Pew Trusts survey revealed limited training and options for dispatching specialized responses
“Upon further inspection, the officer located Pennywise hiding in the drain,” police said
The new program aims to connect people to mental health professionals instead of police
“He did have cool toys!” said New Zealand Police Constable Kurt
The caller was apparently complaining about slow traffic
The push comes after two crisis response social workers were kidnapped on the job
For some, the bill recognizes and validates the work dispatchers have been doing all along
Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations
A city council member estimated that 5-10% of 911 calls could be diverted from police
Sheriff Jim Hart noted that such misuse of law enforcement “can further deteriorate community-police relations”
Keith Thornton Jr., a former police officer himself, was the calm voice that tragic night
Readers and columnists share their thoughts as we commemorate the 20th anniversary of the terrorist attacks on our nation
What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice
Police officers are safer when dispatchers know which risk-assessment questions to ask
Dispatchers now have the option to connect the call to a mental health counselor
In the program’s first two weeks, the team handled about half its calls without any police or fire personnel present
Spokane Police leaders have embraced the change as a way to free up officers’ time to respond to other emergencies
Officials anticipate sending the new teams to about a third of all behavioral health calls the center gets each day
The program will begin by focusing on people with suicidal ideations and without weapons before scaling up, officials said
Police say the caller – who had reported an active shooter – opened fire when officers arrived
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