911 and Dispatch
AI enhancements improve call handling efficiency and optimize workflows
10 codes have been replaced bit by bit for 10 years, but reform is slow. So why are departments are holding on?
Its parent product provides key advantages to departments in New Jersey; the campus edition extends them to universities everywhere
Police officers are safer when dispatchers know which risk-assessment questions to ask
Dispatchers now have the option to connect the call to a mental health counselor
In the program’s first two weeks, the team handled about half its calls without any police or fire personnel present
Spokane Police leaders have embraced the change as a way to free up officers’ time to respond to other emergencies
Officials anticipate sending the new teams to about a third of all behavioral health calls the center gets each day
The program will begin by focusing on people with suicidal ideations and without weapons before scaling up, officials said
Police say the caller – who had reported an active shooter – opened fire when officers arrived
The unit will be composed of a police officer, a paramedic, a behavioral health caseworker and a social worker
Paying homage to our heroes in headsets during National Public Safety Telecommunicators Week
The bipartisan bill was co-authored by Rep. Norma J. Torres, who is a former LAPD dispatcher, and Rep. Brian Fitzpatrick, a former FBI agent
Find out how the Chula Vista Police Department is harnessing technology to empower cops to make more informed decisions for better outcomes
Remote desktop units have enabled an ECC to maintain operations during large-scale emergencies even when employees are unable to report to the 911 center
Fire, EMS, police and 911 departments in Porter County are collaborating to apply for funding for the more efficient alerting system
The county has been given a deadline of 55 days to pay the bill, which is about $500,000 over its budget, after which first responders will no longer have radio communications access
NG911 technology will improve LE response to critical incidents such as active shooters, natural disasters and other potential mass casualty responses
The report looks at trends and information from 911 emergency services at the state level across the country
The pandemic will solidify new best practices for agencies to manage a disaster that inhibits physical EOC operations
The dispatch unit was hit particularly hard, officials said
The EMTs working for a Brooklyn hospital were robbed of their medical bag while inside an elevator
Analysis of data reported to police via 911 calls reveal opportunities to reduce violent outcomes
Sheriff Michael Zurlo praised the dispatchers for their professionalism and dedication during the emergency that happened in the middle of their shift
St. Paul City Council is expected to pass a resolution this week that will lead to auditing routine 911 calls
Chief Deputy Anthony Dwyer said they were already charging a handful of communities, leaving some to wonder why others didn’t have to pay
The new legislation is called the Caution Against Racial and Exploitative Non-Emergencies Act, also known as CAREN
The “safety band” spectrum used to keep first responders from getting caught in traffic en route to an emergency may be opened up for use by unlicensed Wi-Fi users
Responder Corp, RapidSOS, the Orleans Parish Communication District and the Western Fire Chiefs Association were awarded the grant to develop the R2 Network
A new call system isn’t imminent, but mental health officials have been directed to start identifying ways to shift mental health crisis calls away from police
A letter sent to all York County fire, EMS and police chiefs stated first responders must perform nonemergency communications tasks themselves until staffing issues are resolved
Officials said the 911eye system will equip first responders with important details about a scene, such as the color of smoke or severity of a car crash
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