911 and Dispatch
How a fictional but familiar robbery scenario plays out more successfully with a next-generation emergency call handling software
What started as an owner surrender of four lab puppies became a life-changing moment for Tazewell County’s 911 Center
AI enhancements improve call handling efficiency and optimize workflows
‘I’m hiding in a closet': 911 calls from co-workers, gunman’s mother released in Louisville shooting
“I need your help. He’s never hurt anyone, he’s a good kid,” the gunman’s mother said
When the chief takes all the dispatchers to lunch in celebration of National Public Safety Telecommunicators Week, someone has to answer the radio!
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
5G is here for both fixed locations and vehicles
More states are adopting statewide NG911 plans and the use of text-to-911 continues to grow
Years before, the dispatch recruit ran away from home and the officer returned her back to her residence safely, while having a heart-to-heart that stuck with her
The two responders stepped in to help after noticing the baby’s mother desperately trying to clear an obstruction from his throat
List ranks occupations by level of stress, driving home the importance of hiring responders who can remain calm during high-stress situations
During some shifts, the dispatch center has only had one person assigned to answer 911 calls for the entire city
As much as you would like it, you can’t expect to be everyone’s hero. The trauma a victim is experiencing is theirs to handle, not your burden to assume
Today – and every day – we thank you for your continued dedication, commitment and sacrifice
The Live911 program will allow officers to utilize geo locations to program their patrol area into their vehicle’s computer
The Warren County Communications Center has received six calls generated by iPhones while their users were riding a Kings Island coaster
The system will now stop assigning old incidents the same priority designation as emergencies that are underway when residents reach out for help
Dispatchers have resorted to using pen and paper, while officers must use encrypted radio while on patrol
During her 8-hour shift, Brittany Swetson will hear about a shooter, prowler and alligators — real and imagined
Bakersfield Police Department’s recovery specialist has a special set of skills to field 9-1-1 calls for community members who may need mental health services
She called repeatedly to harass and “yell obscenities” at officers, according to the complaint and arrest affidavit
Deputies were sent out to the location at a zoo after the disconnected call
“The fries are lukewarm, but they’re not hot,” Antoine Sims told an officer
Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crises and lowering arrest rates
“What was his intent? To kill as many Richland County deputies as he could,” Sheriff Leon Lott said
One of the three deputies who responded to the call was wounded in the shooting
City council members said the situation is a crisis that demands immediate action
With the Live911 software, deputies are able to respond to calls before they’ve been formally dispatched
Recent statistics show dispatchers routed 25% of the 2,400 mental health calls from January to March 2022 – not the 50% of calls the program promised
Chief says officer shortage has police working overtime “just to handle the bare minimum”
The clerks were hired as part of the department’s unarmed pilot program, which allows trained, unarmed representatives to respond to non-emergent calls
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