911 and Dispatch
AI-powered dispatch is transforming how agencies respond to calls — boosting efficiency, reducing workloads and enhancing public safety — while also raising important ethical and privacy concerns
More can be done to fill today’s vacancies than just recruitment
Take a look at a comprehensive list of the APCO police 10 codes and their meanings
The service provides critical data resulting in reduced emergency response times
Leading emergency communications technology helps protect residents and visitors
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
Learn about the most common threats the industry is facing
“I would just like to say thank you to this young woman, of course, and all the officers involved. I’m really grateful to be alive,” the man said
In an effort to fill vacancies, city officials gave dispatcher salaries a boost in July; as a result, the PD hired 26 new dispatchers
Baldwin County Sheriff Bill Massee tried to reassure concerned citizens after Grady EMS declined to renew its contract with the county
The Collier County Sheriff’s Office rolled out a new technology that will allow callers to send media directly to dispatchers during 911 calls
“The situation is at a crisis point given the volume of calls and the level of crime that’s reported,” said Barry Donelan, the head of Oakland’s police union
What you may be overlooking when considering a Drone as First Responder program
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
Jackson County agreed to supply funding for an “emergency” situation after Kansas City government could not provide it
Within the dashboard, users will find details such as basic complainant and suspect info, complaint types and the resolutions of cases
Officials announced the expansion of a pilot program into Newark that partners mental health screeners with police officers
The City of Biddeford is now offering fully certified dispatchers $41 an hour to help fill in the gaps on a part-time basis
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
Hayward dispatchers and public safety personnel are having to track calls using pen and paper
The legislation is aimed at speeding up the national upgrade to a modern 911 system
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
“We see there’s a, there’s like an eight-foot person beside it and another one’s inside, and it has big eyes and it’s looking at us”
Most calls were short, but one lasted more than four minutes: A man begging for dispatchers to send help as he tried to stop his wife and child from bleeding out
Austin sergeants work overtime as call takers in addition to their other duties as department struggles with vacancies
‘I’m hiding in a closet': 911 calls from co-workers, gunman’s mother released in Louisville shooting
“I need your help. He’s never hurt anyone, he’s a good kid,” the gunman’s mother said
When the chief takes all the dispatchers to lunch in celebration of National Public Safety Telecommunicators Week, someone has to answer the radio!
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
5G is here for both fixed locations and vehicles
More states are adopting statewide NG911 plans and the use of text-to-911 continues to grow
Years before, the dispatch recruit ran away from home and the officer returned her back to her residence safely, while having a heart-to-heart that stuck with her
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