911 and Dispatch
Use this step-by-step guide to close coverage gaps, secure hybrid LMR – LTE systems and future-proof your budget
Leaders share a step-by-step roadmap for blending LTE push-to-talk and P25 systems to boost reliability and resilience
Agencies are using artificial intelligence to fix dispatch staffing, speed up response and break down language barriers — but ethical landmines remain
Wellness programs are expanding as dispatch centers race to adopt artificial intelligence, new tech tools and stronger retention models
Earthquake-proof, tech-forward and dispatcher-designed — SNO911 was built for the worst days
5G, AI and cloud-based tools are transforming police communications — but without a clear plan, agencies risk falling behind
Many agencies underestimate the cost of operating even a modest 2-position dispatch center. On paper, it sounds manageable — just two dispatchers, right? But let’s break it down
Public safety leaders warn that the House-passed bill lacks critical support for upgrading outdated 911 systems, calling the omission a threat to emergency response and community safety
Smart911 lets potential callers share important information in advance — Protected Places extends that capability to facilities
Want to unify operations without losing your agency’s identity? Start by designing for flexibility, not uniformity
Cloud-based emergency backup solution enables PSAPs to continue to answer 9-1-1 calls in the event of equipment outages, system failures and evacuations
Shiloh Corbet, a San Diego County dispatcher, spotted the child while driving home; she called deputies, who brought the 11-year-old to safety
AI-powered dispatch is transforming how agencies respond to calls — boosting efficiency, reducing workloads and enhancing public safety — while also raising important ethical and privacy concerns
More can be done to fill today’s vacancies than just recruitment
Take a look at a comprehensive list of the APCO police 10 codes and their meanings
New technology is transforming emergency response with text, video and AI-powered translation, but uneven adoption leaves millions without access to lifesaving 911 upgrades
Pushing decision-making power down to the front line empowers people and fosters buy-in
Law enacted in 2024 sets strict call-transfer limits for Utah’s 911 centers; firm’s subject-matter experts are assessing Salt Lake Valley Emergency Communication Center’s ability to comply now and in the future
The U.S. Attorney’s Office said the 18-year-old made more than 375 swatting and threat calls from August 2022 to January 2024
Fort Worth dispatchers and officers tried to persuade the man to surrender peacefully and used less leathal measures to try to disarm him before the shooting occurred
Previously, the 38-year-old CAD system went down on New Year’s Eve , when a Y2K-style glitch was “not allowing personnel to log on with the new year,” LASD stated
A strategic partnership to enhance collaboration and efficiency for law enforcement and first responders
NYPD
“It’s the strongest frequency that’s out there,” former NYPD Chiefs of Department Terence Monahan said. “...There has to be somewhere for people to turn to to get information”
“Officers responded. He was armed, he fired shots and our officers returned fire and the suspect is deceased,” Florence’s Chief of Police Mike Holt said
Next-gen technology that keeps public safety connected to mission-critical tools
Virtual event was attended by officials from across the country to brainstorm new and better ways of improving the work environment for 911 telecommunicators and supervisors
911 leaders explored creative strategies to tackle staffing challenges, highlighting fresh approaches to scheduling, workforce autonomy and generational differences
The crash of the 38-year-old CAD system forced deputies to use handwritten notes and radio communications to manage calls
Department leaders first learned of the problem around 8 p.m., when deputies began having trouble logging onto their patrol car computers
MOST POPULAR
- Video: Woman calls 911 pretending to order pizza, Fla. officers find man trying to assault her
- Officers responded to Wis. school shooting scene after receiving 911 call from second-grader
- Microsoft outages affecting LE agencies, dispatch centers across the country
- Teen human trafficking victim texts 911, leading to rescue and arrest
- The police alphabet: an important ‘language’ for LEOs