Dispatcher

During some shifts, the dispatch center has only had one person assigned to answer 911 calls for the entire city

As much as you would like it, you can’t expect to be everyone’s hero. The trauma a victim is experiencing is theirs to handle, not your burden to assume

Today – and every day – we thank you for your continued dedication, commitment and sacrifice

The Live911 program will allow officers to utilize geo locations to program their patrol area into their vehicle’s computer

Dispatchers have resorted to using pen and paper, while officers must use encrypted radio while on patrol

During her 8-hour shift, Brittany Swetson will hear about a shooter, prowler and alligators — real and imagined

Bakersfield Police Department's recovery specialist has a special set of skills to field 9-1-1 calls for community members who may need mental health services

Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crises and lowering arrest rates

City council members said the situation is a crisis that demands immediate action

With the Live911 software, deputies are able to respond to calls before they’ve been formally dispatched

Recent statistics show dispatchers routed 25% of the 2,400 mental health calls from January to March 2022 – not the 50% of calls the program promised

The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect

Chief says officer shortage has police working overtime “just to handle the bare minimum”

The clerks were hired as part of the department’s unarmed pilot program, which allows trained, unarmed representatives to respond to non-emergent calls

The department offers dispatchers useful ways to positively deal with stress, including a walking treadmill, therapy dog and guided meditations