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• Calif. agency testing 'Live 911' technology to shorten response times

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  'Live 911' allows officers to listen in on 911 calls as they come into dispatch

• Woman fired after calling cops during verbal dispute in Central Park

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  Amy Cooper called police to report she was being threatened by “an African-American man”

• Sponsored content

  Best practices for police incident planning during unprecedented times (eBook)

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  Incident Response Technologies, Inc.

  From COVID-19 to public demonstrations, incident planning is critical for law enforcement

• Police data behind the pandemic response

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  The Baltimore Police Department is using data collection and analysis to make informed decisions about staffing and resource allocation

• 5 things to look for in police operations software

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  To meet the evolving needs of law enforcement, a CAD/RMS platform must be customizable, user-friendly and cloud-based

• The "love/hate" relationship between cops and their dispatchers

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  Having spent time on both sides of the dispatch center, I’d like to make just a few suggestions for making life easier – and safer – for each other

• How to increase employee engagement at your PSAP

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  During hard times, it can be difficult to remember the good you or your employees have done, but that’s the heart of workplace engagement

• 5 ways 911 leaders keep their best employees

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  Pushing decision-making power down to the front line empowers people and fosters buy-in

• The role of the public safety telecommunicator in COVID-19 response

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  It is critical that agencies prepare, educate and train dispatchers to evaluate the signs and symptoms of COVID-19

• Opinion: Increase cardiac arrest outcomes by updating police dispatch protocols

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  We lose 1,000 Americans a day to sudden cardiac arrest – here’s how cops could help

• Finding – and keeping – good dispatchers is still a challenge for localities

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  Virginia research project highlights possible solutions for filling hiring and knowledge gaps

• ‘I just found a black spider:’ Police agency releases top 10 non-emergency 911 calls

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  This list will have you shaking your head in disbelief

• Woman’s call to 911 for pizza was signal for domestic abuse

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  Dispatcher Tim Teneyck was connected to the call on Nov. 13 and at first, he thought the woman had dialed the emergency line by mistake

• Lawsuits say county was negligent in Mo. officer's death after 911 mistake

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  The lawsuits accuse the county of failing to properly train dispatchers, not warning officers that errors happened and not ensuring the 911 mapping system was accurate

• TechFest event looks to the future of translation for text-to-911

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  There is an increasingly pressing need for PSAPs to be able to translate text-to-911 messages sent in languages other than English

• Phoenix dispatchers to get a 'quiet room'

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  The Phoenix Police Department announced that they would dedicate a new "quiet room" for dispatchers to help them deal with the stress of the job

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