Dispatcher

In September 2009, dispatcher Kristin Kannard and Officer Cameron Knauerhaze received a call that's forever lodged in their memories

The incident was not only deadly, it was also tactically eye-opening

The 988 mental health crisis dialing code goes live in mid-2022. The experts outline what to expect

Many 911 call centers face challenges determining whether a response should involve law enforcement, EMS, or a more specialized response when available

The emergency order aims to address "critical ongoing staffing challenges," the mayor said

A Pew Trusts survey revealed limited training and options for dispatching specialized responses

“He did have cool toys!” said New Zealand Police Constable Kurt

The caller was apparently complaining about slow traffic

The push comes after two crisis response social workers were kidnapped on the job

Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations

How technological advances influence PSAPs and ECCs and redefine the public safety ecosystem

Keith Thornton Jr., a former police officer himself, was the calm voice that tragic night

What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice

Police officers are safer when dispatchers know which risk-assessment questions to ask

Dispatchers now have the option to connect the call to a mental health counselor