Dispatcher

Seattle PD looks to unarmed response for non-emergency 911 calls

Chief says officer shortage has police working overtime “just to handle the bare minimum”

N.Y. sheriff’s office hires clerks to handle non-emergency calls

The clerks were hired as part of the department’s unarmed pilot program, which allows trained, unarmed representatives to respond to non-emergent calls

How a mobile ALPR can help manage a remote patrol

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JENOPTIK

A mobile trailer from Jenoptik makes the ALPR system more versatile, whether for indefinite deployment in remote areas or for a better view across lanes of traffic

How a Calif. PD's meditation room is offering dispatchers a space to decompress

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The department offers dispatchers useful ways to positively deal with stress, including a walking treadmill, therapy dog and guided meditations

‘Needle in a haystack’: Dispatcher spends 3 hours helping police find man suffering stroke

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Dispatcher Asisha Milton will never forget this call

'An officer takes an oath': Top quotes from Police1 news this week

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Read about a retired cop's heroic final moments, a long awaited LODD recognition and more from this week's news

After a deadly swatting incident, police defend against hoax calls

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A fatal prank call in Wichita in 2017 has had a ripple effect

Baltimore PD unveils new plan to divert 911 calls, hasten response times

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Dispatchers will soon ask 911 callers to make reports elsewhere for incidents that don't require a police response

Hero dispatcher says Chicago ‘caters strictly to criminals who target the innocent’

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Keith Thornton, Jr., the 911 dispatcher on duty when Officer Ella French died, says crime in Chicago is out of control

Excited delirium: The Long Beach integrated medical response

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After extensive planning and training, the Long Beach IMR Pilot Program has launched to provide safe, timely and appropriate medical care to individuals in crisis