Dispatcher
Learn about the most common threats the industry is facing
What you may be overlooking when considering a Drone as First Responder program
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
Leading emergency communications technology helps protect residents and visitors
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
In an effort to fill vacancies, city officials gave dispatcher salaries a boost in July; as a result, the PD hired 26 new dispatchers
The Collier County Sheriff’s Office rolled out a new technology that will allow callers to send media directly to dispatchers during 911 calls
“The situation is at a crisis point given the volume of calls and the level of crime that’s reported,” said Barry Donelan, the head of Oakland’s police union
Jackson County agreed to supply funding for an “emergency” situation after Kansas City government could not provide it
Within the dashboard, users will find details such as basic complainant and suspect info, complaint types and the resolutions of cases
Officials announced the expansion of a pilot program into Newark that partners mental health screeners with police officers
The City of Biddeford is now offering fully certified dispatchers $41 an hour to help fill in the gaps on a part-time basis
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
Hayward dispatchers and public safety personnel are having to track calls using pen and paper
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
Austin sergeants work overtime as call takers in addition to their other duties as department struggles with vacancies
‘I’m hiding in a closet': 911 calls from co-workers, gunman’s mother released in Louisville shooting
“I need your help. He’s never hurt anyone, he’s a good kid,” the gunman’s mother said
When the chief takes all the dispatchers to lunch in celebration of National Public Safety Telecommunicators Week, someone has to answer the radio!
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
5G is here for both fixed locations and vehicles
Years before, the dispatch recruit ran away from home and the officer returned her back to her residence safely, while having a heart-to-heart that stuck with her
The two responders stepped in to help after noticing the baby’s mother desperately trying to clear an obstruction from his throat
List ranks occupations by level of stress, driving home the importance of hiring responders who can remain calm during high-stress situations
During some shifts, the dispatch center has only had one person assigned to answer 911 calls for the entire city
As much as you would like it, you can’t expect to be everyone’s hero. The trauma a victim is experiencing is theirs to handle, not your burden to assume
Today – and every day – we thank you for your continued dedication, commitment and sacrifice
The Live911 program will allow officers to utilize geo locations to program their patrol area into their vehicle’s computer
Dispatchers have resorted to using pen and paper, while officers must use encrypted radio while on patrol
During her 8-hour shift, Brittany Swetson will hear about a shooter, prowler and alligators — real and imagined
Bakersfield Police Department’s recovery specialist has a special set of skills to field 9-1-1 calls for community members who may need mental health services
Austin’s 911 Mental Health Diversion Program is getting the right resources to mental health crises and lowering arrest rates
City council members said the situation is a crisis that demands immediate action
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