911 and Dispatch
Emergency communications leaders break down how AI, real-time video, smarter call routing and low-acuity triage could reshape 911 operations in the years ahead
What Outagamie County’s purpose-built 911 center reveals about resilience, technology readiness and dispatcher well-being
Subtle shifts in thinking add up to big results, offering greater levels of resilience to draw from during challenging times
The report found that with current staffing levels, about 80% of child abuse reports don’t get assigned to an investigator and the majority of property crimes also go uninvestigated
A person who called 911 to assist a man who was severely injured after falling from a ladder was able to share video from the scene with dispatchers, aiding in the rescue
Under the new law, buyers can no longer pay cash for critical infrastructure metals unless the seller is paid through a process in which a picture is recorded or the transaction is worth less than $300
Among the updated guidance, NENA said telecommunicators should check the ALI NAM field for international callback numbers rather than rely on ANI
Just because 911 dispatchers don’t witness trauma firsthand doesn’t mean they are not potentially vulnerable to the stressful aftermath
Dispatchers are often the first to hear chaos, fear and loss unfold in real time, yet many remain excluded from the wellness resources, debriefings and peer support systems available to sworn personnel
AI may be able to recognize a person in crisis, but turning that insight into a safe and reliable emergency response is far more complicated
In its first two weeks, the Sparks Police Department’s AI assistant handled 25% of non-emergency calls, helping reduce hold times and easing pressure on dispatchers
From language translation to call surge management, AI technology could reshape the future of emergency communication
AI-driven call centers could help agencies improve response times and address dispatcher shortages, but challenges around oversight, accuracy and public trust remain
From call handling to real-time visibility, this checklist helps agencies assess whether their dispatch workflows are keeping pace with today’s emergency communications demands
The program’s primary purpose is to redirect suicidal calls from emergency responders to mental health professionals
Okla. officers on leave over April Fools’ Day 911 call falsely reporting baby thrown from car window
Oklahoma City dispatchers reportedly sent officers to the location of the call before learning it was a hoax
“Swatting is a reckless abuse of the 911 system that diverts life-saving resources away from those truly in need,” Warren Police Commissioner Eric Hawkins stated
The San Diego County Sheriff’s Office’s AI tool will answer and categorize calls to the non-emergency line before transferring the caller to a dispatcher or an external agency
When your agency is first on scene, you are first on the survival clock
A woman called 911 after her husband pointed a gun at her; on the other end was Kelly Prentice, communications manager for Northampton County, who put her de-escalation training into action
What happens between the alert and the response — and why leadership decisions made early matter
Body camera footage shows an EMS dispatcher railing against Harford County deputies, expressing that she hoped they were killed and that “nobody likes cops”
Cloud-native HxGN OnCall Dispatch, OnCall Analytics and AI-enhanced HxGN Connect modernize communication and collaboration in D.C. metro area
A visual guide to how information flows across dispatch, response and review — and why timing matters more than ever
The new tools synthesize 911 audio, video and radio data into a unified intelligence thread designed to speed response, improve accuracy, and reduce workload for dispatchers and first responders while preserving human oversight
How video, supported by connected data and automated tools, is shaping police response, reporting and post-incident review
“The suspect made statements including, ‘I want suicide by cop,’ and, ‘Watch the news, it’s going to be spectacular,’ ” the Shrewsbury Police report states
Better data capture and faster insights are helping public safety agencies respond with greater confidence
Hexagon’s next-generation platform provides faster, smarter emergency response
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