911 and Dispatch
Pushing decision-making power down to the front line empowers people and fosters buy-in
Next-gen technology that keeps public safety connected to mission-critical tools
The phonetic alphabet for law enforcement helped work within the limitations of radio systems and improve interagency communication
How a fictional but familiar robbery scenario plays out more successfully with a next-generation emergency call handling software
The Connecticut Department of Emergency Services and Public Protection is coordinating with towns and working on the issue, according to a spokesperson for the agency
Mayor Brandon Scott said the city is readying a team of call takers, dispatchers, support staff and a supervisor to deploy in a few hours
What started as an owner surrender of four lab puppies became a life-changing moment for Tazewell County’s 911 Center
A Fort Worth woman first called 911 to say she had fallen several days ago and called again saying she would shoot anyone entering
AI enhancements improve call handling efficiency and optimize workflows
Officers took an average of over 9 minutes to respond to critical incidents during the past year, the longest since the 1990s
This special episode of the Policing Matters podcast explores the shift from reactive to preventative strategies in emergency services and the crucial role of technology and health initiatives
10 codes have been replaced bit by bit for 10 years, but reform is slow. So why are departments are holding on?
Tennessee county improves data security and response times to set a foundation for further innovation
Its parent product provides key advantages to departments in New Jersey; the campus edition extends them to universities everywhere
Law enforcement agencies reported disruptions due to the Microsoft 365 outage, including having to write 911 calls on paper to share with first responders
More than 20 agencies across Spokane County to enhance collaboration and improve community safety
Firm’s subject-matter experts will evaluate technologies, operations, policies, and more
“We are offering expanded access to our AI-powered virtual investigator for non-emergency reporting...This broader compatibility is part of our continued commitment to delivering innovative tools that complement the work that public safety agencies do,” said Rohan Galloway-Dawkins, Chief Product Officer of Versaterm
“Implementing robust processes for feedback collection, appropriate intervention and accurate reporting is crucial to helping ensure that all public interactions are positive experiences for community members,” said Tim Conner, General Manager at Versaterm
With Prepared’s technology, iPhone users can share live video during an Emergency SOS call; dispatchers can also share data with first responders while they’re en route
Officials in Kern County say over 40% of their calls are bogus or don’t warrant a response
Calls to 911 for Pinole, Hercules and San Pablo were diverted to the Contra Costa County Sheriff’s Office and transferred to communications centers
Snohomish County 911 and Valley Com 911 successfully executed a live 911 call re-routing drill on June 5, confirming the vision that has been four years in the making
Unlocking the future of law enforcement software and hardware
Autonomous call centers show promise, but integrating AI poses key challenges
The virtual event is designed to identify strategies for combatting dangerous and wasteful practice of placing fake 911 calls to elicit an emergency response
The teenager texted landmarks and other “identifiable information” she was seeing, which helped the Ventura County Sheriff’s Department quickly dispatch deputies
The University Police Department wanted a seamless KVM solution integrating multiple systems over IP
1,800 public service professionals gathered to discuss how technology provides operational continuity and interoperability
Antoinette Finau served as an emergency services dispatcher with the Alameda County Sheriff’s Office for nearly 3 years
The curriculum includes courses like swatting incident identification, policy recommendations and technology considerations
Virtual event will take place on May 22 and provide expert advice from industry leaders regarding how to combat a dangerous practice that is increasing in frequency and severity
“I’ve got shots fired and an officer down,” a marshal can be heard saying over police radio. “Multiple rounds are being fired at officers”
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