911 and Dispatch
New apps and software are helping make next-generation 911 a reality
Tyler Technologies’ New World CAD system increases service and efficiency for one West Virginia agency
Congresswoman Norma Torres, who previously worked as an LAPD dispatcher, wants to upgrade the status of 911 operators from clerical workers to first responders
A look at what first responders need now – and what they need next
Prepared, a recent addition to the Axon ecosystem, was on display at IACP 2025
A Fountain Inn couple’s nightly Halloween display keeps prompting 911 calls and fire department responses despite posted warnings.
Great Lakes region ECCs lead adoption of new protocol to guide dispatchers in handling suicidal callers
Purgatory, a group affiliated with The Com, which is a loose network of online threat actors, has been linked to some of the recent swats
The phonetic alphabet for law enforcement helped work within the limitations of radio systems and improve interagency communication
An independent review says incident command wasn’t formally established until 25 minutes after the shooter was in custody and fire crews were dispatched late
The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure
Under Act 259, a lawsuit may be filed against anyone who causes an officer to come to a location to contact another person with the intent to harass or embarrass the person
Comprehensive offering will enable public safety agencies to adhere to new federal reporting requirements
Launched from rooftops, Huntington Beach PD’s drones can be overhead in two minutes or less, improving situational awareness and reducing unnecessary officer deployments
Drone as First Responder programs are giving dispatchers real-time eyes on incidents — and changing how they work with officers in the field
Agency coordinators will enroll staff statewide as part of a program that enhances training, technology and operational consistency
Utah Communications Authority to implement Motorola Solutions Virtual Response statewide to speed response and prioritize 911 resources
“We just believe that when we can reduce the response time using technology, it will improve safety and survivability of those calling in,” Collier County Sheriff Kevin Rambosk said
Use this step-by-step guide to close coverage gaps, secure hybrid LMR – LTE systems and future-proof your budget
Leaders share a step-by-step roadmap for blending LTE push-to-talk and P25 systems to boost reliability and resilience
Wellness programs are expanding as dispatch centers race to adopt artificial intelligence, new tech tools and stronger retention models
Agencies are using artificial intelligence to fix dispatch staffing, speed up response and break down language barriers — but ethical landmines remain
Earthquake-proof, tech-forward and dispatcher-designed — SNO911 was built for the worst days
5G, AI and cloud-based tools are transforming police communications — but without a clear plan, agencies risk falling behind
Many agencies underestimate the cost of operating even a modest 2-position dispatch center. On paper, it sounds manageable — just two dispatchers, right? But let’s break it down
Public safety leaders warn that the House-passed bill lacks critical support for upgrading outdated 911 systems, calling the omission a threat to emergency response and community safety
Smart911 lets potential callers share important information in advance — Protected Places extends that capability to facilities
Want to unify operations without losing your agency’s identity? Start by designing for flexibility, not uniformity
Cloud-based emergency backup solution enables PSAPs to continue to answer 9-1-1 calls in the event of equipment outages, system failures and evacuations
MOST POPULAR
- Denver police investigate dispatch, 911 response time after killing
- ‘I have to pee': Caller’s ‘emergency’ dumbfounds a 911 dispatcher in Canada
- Quick Take: 988 and the future of crisis response
- Origins of officer-involved shootings
- Quick Take: How behavioral health crisis calls are handled in the dispatch center